Systems QA Engineer at ASSA ABLOY Group

Summary

Supports Physical Access Control Solutions (PACS) Business Area by validating the successful integration and performance of Physical Access Systems comprising of, but not limited to; Authentication Credentials and services (Physical and Mobile), Authentication Devices, Access Control Devices and Device/System Management. The focus of the role will be to help drive Mobile Access User Experience improvements in HID Solutions.

Supports the following Vision:

• “To accelerate the global adoption of HIDs MA Solutions by providing real-world feedback (and data) on the reliability and ease-of-use of our MA Solutions from a hands-on user perspective to drive Solution Design excellence.”

What problems will we be solving?

• How can we objectively and quantitatively characterize the full experience of using mobile access solutions built around our (HID) platforms inclusive of the major person types.
• As part of this, how to identify what a good experience looks like, how to measure whether we’ve achieved it, and identify where specific aspects need to be improved (and by how much).

Duties and Responsibilities include the following. Other duties may be assigned.

• Integrates all aspects of HIDs PACS Portfolio and reports on system/solution performance, stability, and user experience.
• Maintains the Systems/Solution lab such that it can function 24/7, integrating new products or upgrades into the overall Solution Test Bench as and when they become available from the respective development teams.
• Researches, plans, formulates, and executes activities in the development of Test plans and Test runs which validate Systems/Solution level performance and key Non-Functional Requirements.
• Reviews Program plans, product specifications, defect reports and marketing requirements to continually evolve the Systems/Solution test bench. Runs Baseline exercises as required to gather baseline data.
• Analyses test data to determine if the solution meets functional and performance specifications. Generates Test Reports and/or other data required by Engineering / Program Teams
• Ensures that Test Samples and Test Equipment are available to support the planned test schedule.
• Attends regular Pulse meetings and reports on Test Planning, Scope and Test status.
• Confers with other HID personnel to clarify or resolve problems.
• Undertake assignments to support the PACS Development Roadmap and associated Value Streams.
• Undertakes to test solutions in different environments (web and mobile).

Qualifications

• This position would ideally suit an Access Control or L3 Technical Support Engineer with extensive experience in scoping, installing, configuring, and supporting all aspects of Physical Access Control Systems under real world conditions.
• The ability to drive continuous product/solution quality based on real-world experiences and practices is paramount.
• Possesses and applies comprehensive knowledge principles, practices, and procedures over a wide range of PACS Systems and Solutions.
• May expand knowledge and skills to related sets of job duties as required.

Education and/or Experience          

• Possesses or working towards a degree or equivalent qualification or +10 years related experience, or equivalent combination of education and experience

Experience with the following desirable.

• IT/IP Networking and associated technologies (CISCO CENT or equivalent).
• Lean and Agile methodologies, including SAFe.
• Access Control management via Head-End or IAM Systems.

Language Skills                   

• Ability to effectively communicate in the English language verbally and in writing.
• Able to gather and report on systems performance in a clear and concise manner.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.              

Computer Skills     

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, Android, iOS, and Linux.
• Knowledge of SQL or other databases.
• Mobile App use and/or development.
• Familiar with App development tools, Appium, Selenium (Desirable).
• Familiar with API testing and scripting via Postman or similar tools (Desirable).
• Exposure to mobile App and/or Web User Experience (Ux) / User Acceptance (UAT) testing (Desirable).

Customer Expectations

• Focused on continuous quality and user experience improvement.
• Validates Solutions from the perspective of the Customer / User.
• Able to meet challenging deadlines.
• Agile Mindset.