Systems Support and Training Facilitator at Feedem

Job Advert Summary    

• We are looking for a Systems Support and Training Faciitator to be responsible for effective and efficient systems support to users, operations and HOD Support Leaders to ensure seamless processing across all systems.

Minimum Requirements    

• Higher Certificate or Diploma in a relevant field such as Data Analysis or Information Technology.
• More than 3 years’ experience in systems i.e. procurement etc.
• Minimum 2 years’ experience in writing of manuals, training users and heads of departments on multiple systems.
• Proven experience working with high-volume users.
• Experience with liaising with developers to further enhance systems
• MS Office proficiency etc.
• Experience working in a multi-skill fast paced changing environment essential.

Duties and Responsibilities    

Technical Support  

• Providing technical support to users experiencing challenges with software applications including but not limited to diagnosing and fixing bugs, troubleshooting etc.
• Participating in the planning and implementation of software upgrades and updates.
• Testing new versions of software applications and working with software developers to ensure that changes do not negatively impact the user experience.
• Collaborating with other software developers to resolve issues and improve software applications.
• Participate in meetings with users and software developers, to discuss issues and identify solutions 

Systems Administration and Maintenance

• Development of data export templates.
• Provide support to procurement department with system queries.
• Provide access and password resets.
• Procurement System – Feed
• Loading of users, units and general support queries from units i.e. checking of invoices and credit notes etc.
• Liaise with developers in terms of new features and upgrades.
• Provide support to finance regarding invoices and credit notes.
• Provie access on Feed and password reset.
• End to end maintenance and upkeeping of other variety of systems in various department 

Training and Deliverable 

• Create training manuals for various systems to users, support heads and operations.
• Provide training to users, operations and support heads on how to use sofware applications 
• Collaborate closely with  Operations and Finance teams to maintain accurate user informations and data.
• Respond to user inquiries regarding input and processing on all company systems in a timely and professional manner 
• Build positive relationship with internal and external stakeholders 

Closing Date    

• 2025/10/30