Tables Dealer at Sun International

Job Description

• An exciting opportunity has become available for an Events and Promotions Coordinator at the prestigious 4-star hotel at The Wild Coast Sun Resort, the perfectly positioned Wild Coast Sun encourages you to immerse yourself in the South Coast’s striking beauty.
• From the banks of a majestic river right through to the unspoiled beaches of Eastern Cape, Wild Coast Sun inspires unforgettable sea-side adventures.

JOB DESCRIPTION

Main Purpose of the Job

• To provide a fair, accurate, and enjoyable gaming experience while ensuring compliance with gaming regulations and delivering excellent customer service.

KEY PERFORMANCE AREAS

Job Scope & Key Responsibilities

• Operate gaming tables, manage bets and payouts, handle chips and gaming equipment, interact with customers, follow compliance procedures, and support responsible gambling practices within the casino floor.
• Deal Roulette and Blackjack games, calculate payouts, verify bets, operate shuffling and chip-counting machines, monitor gameplay, ensure compliance, report irregularities, and provide customer service.

Job Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations

Experience

• Previous experience in a customer facing role

Skills and Knowledge

Core Behavioral Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / Proficiency Competencies

• Conducting table games such as Roulette and Blackjack according to casino rules and gaming regulations.
• Managing bets, payouts, and chip transactions accurately.
• Handling gaming equipment, including cards, chips, shuffling machines, and chip-counting equipment.
• Explaining game rules and communicating clearly with players in English.
• Performing quick and accurate numerical calculations during gameplay.
• Following all gaming compliance procedures, internal policies, and legal regulations.
• Monitoring gameplay to ensure fairness and reporting any irregular or suspicious activity.
• Promoting responsible gambling practices and assisting customers when required.
• Maintaining a professional, friendly, and courteous attitude while delivering excellent customer service.