Open Roles at Sun International

Job Purpose

• Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations 

Key Performance Areas

• Maintained Gaming Machines (Please review in line with the Technical Work Deliverable Task Register for detailed activities)
• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register)
• Record all job cards 
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Slots Floor Transactions:

• Verifies jackpot payouts
• Completes and validates documentation
• Identifies, reports and resolves faults / tilts on machines
• Identifies and resolves transactional errors
• Logs faults with technical departments
• Reports defects to general appearance and functioning of gaming floor

Escalates issues with relevant parties:

• Technical, Surveillance, Security, Management
• Resolves minor disputes and escalates issues as required
• Gaming Technical Standards:
• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Customer Engagement:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions ** Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

• Education: Grade 12 Natural Science and Mathematics) or N3 - Electric/ Electronic

Experience

• Experience: N/A 
• Accreditation/ Registration/ Licenses: Meet the requirements for a gaming licence

Work conditions and special requirements:

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle work with tools applicable to the job
• This role is required to work in a smoking environment

Skills and Knowledge

Skills & Competencies:

Core & Personal Behavioral Competencies

• Analyzing
• Applying technical expertise and technology
• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Emotional maturity
• Preferred Personality Traits
• Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests

Maintained Gaming Product

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Customer Service

• Provides accurate guest information including promotional information
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
• Be available and interact with guests to assist with queries

Technical/Proficiency competencies:

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing & investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations of large numbers)
• Slots Products - Machine card transactions, Smart card adjustments, pay-outs
• Loyalty Programme product knowledge
• Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
• Compliance procedures and regulations
• Basic responsible gambling principles

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Job Description

• An exciting opportunity has become available for an Events and Promotions Coordinator at the prestigious 4-star hotel at The Wild Coast Sun Resort, the perfectly positioned Wild Coast Sun encourages you to immerse yourself in the South Coast’s striking beauty.
• From the banks of a majestic river right through to the unspoiled beaches of Eastern Cape, Wild Coast Sun inspires unforgettable sea-side adventures.

JOB DESCRIPTION

Main Purpose of the Job

• To provide a fair, accurate, and enjoyable gaming experience while ensuring compliance with gaming regulations and delivering excellent customer service.

KEY PERFORMANCE AREAS

Job Scope & Key Responsibilities

• Operate gaming tables, manage bets and payouts, handle chips and gaming equipment, interact with customers, follow compliance procedures, and support responsible gambling practices within the casino floor.
• Deal Roulette and Blackjack games, calculate payouts, verify bets, operate shuffling and chip-counting machines, monitor gameplay, ensure compliance, report irregularities, and provide customer service.

Job Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations

Experience

• Previous experience in a customer facing role

Skills and Knowledge

Core Behavioral Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / Proficiency Competencies

• Conducting table games such as Roulette and Blackjack according to casino rules and gaming regulations.
• Managing bets, payouts, and chip transactions accurately.
• Handling gaming equipment, including cards, chips, shuffling machines, and chip-counting equipment.
• Explaining game rules and communicating clearly with players in English.
• Performing quick and accurate numerical calculations during gameplay.
• Following all gaming compliance procedures, internal policies, and legal regulations.
• Monitoring gameplay to ensure fairness and reporting any irregular or suspicious activity.
• Promoting responsible gambling practices and assisting customers when required.
• Maintaining a professional, friendly, and courteous attitude while delivering excellent customer service.

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Job Description

• To independently design, execute, and optimise multi-channel CRM campaigns, customer lifecycle journeys and loyalty programme. This role applies structured analysis, A/B testing, and continuous improvement methodologies to enhance customer value, engagement, and retention, ensuring tactical alignment with marketing and commercial objectives.

Job Requirements

Qualifications

• Bachelor's degree in Marketing, Business, Data Analytics, or a related field
• Certification in a leading CRM platform (e.g., Optimove, Xtreme Push,Salesforce Marketing Cloud, HubSpot, Braze)
• Certification in Marketing Automation or Digital Marketin
• Google Analytics Individual Qualification (GAIQ)
• SQL certification or demonstrated proficiency
• Project Management certification (e.g., CAPM) is a plus

Experience

• 5-8 years experience in CRM and marketing in an online gaming / sportsbetting environment
• Experience in digital, direct marketing and analytics is an advantage

Skills & Knowledge

• CRM Platform Expertise (e.g., Optimove, Xtreme Push,Salesforce Marketing Cloud, HubSpot, Braze)
• Bonus & Promotion Management (structuring, configuring, and evaluating bonus mechanics)
• PAM (Player Account Management) System Knowledge
• Marketing Automation
• Data Analysis & Segmentation (SQL, Excel, BI Tools)
• A/B Testing & Experimentation
• Email Marketing & HTML
• Project Management (Individual Contributor)
• Analytical Thinking & Problem Solving
• Attention to Detail
• Cross-functional Collaboration
• Communication (Written & Verbal)

Key Performance Areas

• Design and configure multi-channel CRM campaigns to achieve specific marketing and commercial objectives, ensuring alignment with customer segmentation strategies.
• Execute and deploy CRM campaigns across various channels (e.g., email, SMS, in-app notifications,push notifications and gamification), ensuring accurate audience targeting and timely delivery.
• Optimise existing customer lifecycle journeys (e.g., onboarding, retention, win-back) based on performance data and customer insights to improve engagement and conversion.
• Conduct detailed data analysis and segmentation of customer databases to identify target audiences and personalise campaign messaging effectively.
• Develop and implement A/B tests and other experimentation frameworks for CRM campaigns to identify optimal content, timing, and channel strategies.
• Monitor CRM campaign performance against key metrics, prepare regular performance reports, and present insights and recommendations to stakeholders.
• Manage and maintain the CRM platform, including data integrity, system configurations, and integration with other marketing technologies.
• Collaborate with marketing, sales, and product teams (Sports and Casino) to gather requirements, provide CRM best practices, and ensure campaign alignment with broader business goals.
• Ensure all CRM activities comply with data privacy regulations (e.g., POPIA, GDPR, CCPA) and internal data governance policies.
• Document CRM campaign workflows, processes, and best practices to ensure consistency, scalability, and knowledge transfer within the team.
• Diagnose and resolve recurring operational problems within CRM campaigns and platform functionality, escalating complex technical issues as needed.
• Research and apply industry best practices, emerging trends, and new technologies in CRM to continuously improve campaign effectiveness and customer experience.
• Create, manage, and optimize email templates, landing pages, and other creative assets for CRM campaigns to ensure brand consistency and effectiveness.
• Implement personalisation strategies and dynamic content within CRM communications to enhance relevance and engagement for diverse customer segments.
• Perform rigorous quality assurance (QA) checks on all CRM campaigns before launch to prevent errors and ensure an optimal customer experience.
• Optimise Sunbet's loyalty and bonus programmes, ensuring personalised, tier-based rewards that drive repeat engagement, increase player lifetime value, and reduce churn across the online gaming and sports betting player base.