Talent Development Partner at Huntswood

Role Description

• The Talent Development Partner will be responsible for the execution of in-house leadership development programme. They will also be responsible for taking the lead on customised learning programmes to address specific learning gaps. Creating designated learning pathways within our on-line learning systems.

Job Responsibilities

The successful candidate will be responsible amongst others for the following key responsibilities.

• In-person & virtual facilitation of leadership and soft skill specific learning programmes
• Customised content curation specifically leadership and soft skills related content
• Monitoring & Evaluation of the various learning solution outcomes
• Produce learning feedback reports on performance of specific interventions including on-line learning programmes
• Deployment and monitoring on business mandatory learning
• Management of on-line learning system including course updates, version control, new course sign-off, and course performance
• Plan, schedule and report on learning interventions
• Consult and engage with business leaders on learning interventions across business units
• Provide solutions for additional training interventions for individual needs.
• Management of new starter, movers and leavers within the LMS system
• Management of the Talent Development email communication box
• Management & maintenance of existing course content.

Experience Required

• A minimum of 3 to 5 years of experience in a Learning and Development environment
• Facilitation experience particularly in soft skills and leadership
• Experience in Facilitation across different audiences in organisations
• Virtual facilitation experience
• Planning, scheduling & implementation of end-to-end training programs.
• Management & reporting of training programs & interventions.
• LMS and E-Learning platform management experience
• Bespoke content creation for learning solutions.
• Experience in a similar role withing a Contact Centre is essential
• Content Development and curation experience is essential

 Qualification

• Matric
• Accredited ETD Practitioner
• Relevant Tertiary Qualification

 Skills & Knowledge

• Knowledge on various soft skills topics in order to convey them authentically
• Able to connect with individuals in group settings
• Excellent listening skills
• Excellent stage presence
• Effective communication skills
• Able to receive and give feedback appropriately
• Excellent understanding & application of training methodologies
• Proficient in full office suite
• Technical skills re facilitation media
• Knowledge & practical experience on LMS platforms.
• Excellent organisational & planning skills
• Strong administrative skills
• Strong attention to detail
• Strong networking capabilities
• Excellent collaborator & team player
• Adaptability in a fast-paced environment
• Critical thinking & creative solutioning