Team Lead: Application Engineer at Peach Payments

Your mission should you choose to accept:

• Ensure team members are happy, effective, and growing in their careers and new work experiences. 
• Align with Management, drive clear goals and directions, and provide regular feedback on team members’ performance. 
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance through written analysis and performance reports. 
• Transmit and foster our values, serving as an ambassador for Peach's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment. 
• Guide the team to design and deliver incredible merchant/user experiences. Help build the team through projects such as recruiting, training, writing and defining team processes or other organizational improvements.

What we'd like you to have:

• At least 5+ years of direct people management experience (preferably in a payments environment).
• Experience leading operational teams such as premium support teams (preferably in high-growth technology companies).
• Excellent written and verbal communication skills.
• Strong operational background and a track record of making data-driven decisions.
• Skill and credibility in doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example.
• An ability to execute and deliver complex operational projects involving multiple stakeholders.