Team Lead: Connect Development at Clickatell

Responsibilities of the Role

The Connect Platforms Team Lead has a strong focus on managing team members, their activities and optimizing their outputs.

Solution Design and Development

• Participate in grooming sessions with technical and business stakeholders to convert requirements into technical solutions that support the development of Clickatell’s products and platforms - specifically the communications platforms.
• Innovate and collaborate with the team during technical workshops and design sessions.
• Champion the design and development best practices, ensuring high performance and scalability
• Perform tests and produce results to ensure accurate compliance with requirements.

Leadership

• Support your Software Development Manger to deliver the product enhancements and features in the Connect domain
• Lead and manage a team of Software Developers
• Manage and Approve team leave and on-call support schedules
• Plan and assign work for the team to deliver on our product roadmap
• Provide performance feedback to direct reports though Performance Reviews
• Mentor and Coach junior team members
• Advocate for prioritization of technical roadmap with the Technical Manager and Project Managers
• Conduct Review Session of team outputs with reports and the product owners
• Create incident reports in the rare event of a production outage

Operational support

• Perform problem resolution and root cause analysis, along with recommending and implementing preventative techniques.
• Support internal departments with ad-hoc client requests.

Security

• Protect Clickatell’s information, intellectual property, and corporate data systems in accordance with prescribed guidelines.
• Champion adherence to all relevant risk and compliance policies and procedures as communicated.
• Complete risk and compliance training as per internal requirements.
• Ensure adequate protection of the Clickatell brand and reputation.

Documentation

• Author and maintain documentation related to the Connect Systems domain.
• Actively participate in expanding existing documentation.

Review

• Peer reviews of code and queries created by team members.

Requirements of the Role

Qualification required

• A Diploma, B-Tech or bachelor's degree in engineering, computer science, information systems, informatics or 10 years’ work experience in software development.

Work Experience

• 5+ years’ experience working with Big Data technologies.
• 7+ years’ experience coding with scripting languages, including Python and Unix/Linux Shell.
• Experience with cloud services and other technologies used at Clickatell (AWS)
• A background working in a high-volume payment transaction environment, or mobile technology platforms and systems integration would be advantageous – must be able to demonstrate a sustained track record of delivering high-quality outputs, on-time and to product or business specifications.
• Familiarity with Agile and Scrum methodologies and embracing of their values and principles.
• Familiarity with Version Control systems such as git (GitLab)