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  • Posted: May 7, 2022
    Deadline: Not specified
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  • Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. Clickatell was the first company to enable a web to mobile app from any website in the world and, harnessing over a decade of insight into the complexities of...
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    Product Owner (Client Portal)

    Purpose

    We are seeking a Technical Product Owner to join our team of Champions focused on disrupting a $50B+ market. This role is deemed essential in managing and growing our products and capabilities. The role will specifically focus on delivering features and functions in our client portal. The role will focus primarily on the analysis and technical understanding of the capability and product. The role will work side by side with the technical lead to come up with the functionality will work. The role will also have a partner in the product manager who will drive the business readiness items of the product.

    Responsibilities of the Role

    As a member of the Clickatell Product team, the successful candidate will be responsible to lead the technical conversations with the development team and align them to the business requirements. You will be responsible for:

    Technical Product Ownership:

    • With input from the Product Manager and other stakeholders, define the technical requirements for new product features
    • Translate client needs into technical requirements for a product
    • In collaboration with the Product manager, build a product roadmap of incremental improvements and iterative development
    • Continuously engage with current and future customers to understand their needs and challenges
    • Work very closely with the development team to define and grow the product, solve problems, and closely manage scope
    • With input from the stakeholders, the Product Owner has the primary responsibility to enhance, groom, and maintain the product backlog.
    • Make tough priority decisions and trade-offs balancing time and critical business need
    • Work with Product manager to ensure all requirements are aligned to what needs to be delivered
    • Manage product delivery into a series of releases and work with the engineering team to facilitate the rapid and accurate delivery of product features and use-cases.
    • Design necessary handoff processes with key stakeholders; Publish and execute against these processes
    • Own part of the product roadmap and oversee the successful definition and delivery of development tasks

    Documentation Management:

    • Own the design of product requirements and subsequent successful delivery of the requirements
    • Design and create process documentation required to help collaboration in our expanding organization
    • The role will be expected to draft and position the client facing documentation with the help of the technical writer.

    Requirements

    • Bachelor’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)
    • Have 5+ years’ experience as Business Analyst or Solutions Architect in an Agile environment
    • Have 8+ years’ experience in delivering frictionless user journeys
    • Experience in the Communication platform as a Service is beneficial (CPaaS)
    • Have a keen interest in user experience and intuitive designs
    • Have a deep B2B domain understanding and is used to present products to large enterprises
    • Experience working with Agile Methodology, SDLC and Sprints
    • Experience working with AI and / or big data management is an asset
    • Experience building and managing a product roadmap
    • Minimum +5 years’ experience building software products
    • Demonstrated ability to manage multiple projects – prioritization, planning and task delegation
    • Strong analytical and statistical skills is non-negotiable.
    • Ability to establish and improve processes and drive implementation and adoption throughout the organization.
    • Experience in reviewing and analyzing software industry data.
    • Be curious, creative, courageous and a champion of the company and our customers.
    • Have problem-solving skills.

    go to method of application »

    Technical Product Owner (SMS)

    Purpose

    We are seeking a Technical Product Manager to join our Champion team focused on disrupting a $50B+ market. This role is deemed essential in managing and growing our SMS service offerings. The role will specifically focus on managing SMS supplier interfaces, message cost and routing, messaging platform administration tools as well as Clickatell’s messaging APIs. SMS communication is a critical component of our customers chat commerce journeys.

    Responsibilities of the Role

    As a member of the global Clickatell Product Management team, the successful candidate will own the end-to-end lifecycle of the assigned product(s):

    • Technical Product management of Clickatell's SMS product portfolio, specifically underlying platforms, message routing, operational support and administration systems
    • Drive the roadmap and technical implementation of SMS messaging services, support tools and administration tools across Clickatell's SMS messaging platforms
    • Collaborate closely with the Commercial Product Manager for SMS Messaging and other stakeholders across the company to plan and execute end to end SMS based solution development involving multiple products and systems
    • Manage Clickatell’s Messaging API offering including new releases, documentation updates, introduction of updates or new APIs and tools.
    • Drive new product introductions through all stages of the product development process including business cases, development, launch schedule, trainings, and GTM
    • Manage product delivery into a series of releases and work with the Engineering team to facilitate the rapid and accurate delivery of product features and use-cases
    • Perform backlog tracking of operational and bug issues and prioritization jointly with stake holders. Interface with stakeholders like Product Managers, Support, Product Partnerships, Sales, etc.
    • Familiarity with API protocols like SMPP, SOAP, REST, HTTP
    • Be the primary point of contact for Customer Support regarding deliverability in general and SMS messaging platform specific issues
    • Take responsibility for final user acceptance testing (UAT) of SMS releases
    • Develop business & product requirements, operational processes, and other relevant product documentation in collaboration with multidisciplinary teams both internal and external
    • Design and create process documentation required to help collaboration in our expanding organization
    • Design necessary handoff processes with key stakeholders; Publish and execute against these processes
    • Engage on a regular basis with Support, Sales and Partnerships teams, bringing them up to date regarding releases, new developments, and major changes
    • Manage EOL process for legacy systems and support and the transition of legacy customers to new offers and services
    • Define, publish, and own metrics as part of product launches and administration tool developments and report on these on a scheduled and ad hoc manner as required.
    • Support the Product Leadership team in analysing opportunities and developing the relevant artefacts such as business analysis, presentation material, etc.
    • Ensure you have clear and articulated vision and key performance indicators for each aspect of your products and analyse behaviour and identify inhibitors and opportunities
    • Cooperate with the Product Partnership team to stay on top of changing SMS regulations coming from mobile operators or country regulators and implement new requirements

    Requirements of the Role

    • Domain knowledge in delivering SaaS products for a B2B software provider.
    • Experience managing software or telecommunication products at various stages of maturity, from legacy to new implementations
    • Bachelor’s or Master’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)
    • Minimum 3 years experience as product manager or product owner or technical lead of mobile/SaaS software applications. Messaging or telecom specific experience is a plus.
    • Strong analytical skills is a non-negotiable
    • Proficiency with the technical elements of product design, development and application
    • Technically savvy, experience with cloud services, APIs, communications, software, devices, and mobile services
    • Have a keen interest in product management or development
    • Experience working with Agile Methodology, SDLC and Scrum and demonstrated experience in managing end-to-end software product lifecycles.
    • Experience with APIs, integration frameworks and building and launching API products
    • Experience working in a fast-paced technical software development environment where Agile (Scrum) methodologies are practiced
    • Excellent communication skills in the form of written, verbal, and presentation in front of an audience.
    • Bonus: Experience in business analysis and business process design
    • Bonus: Experience in collaborating with cross-functional teams
    • Bonus: Familiarity with API protocols like SMPP, SOAP, REST, HTTP

    go to method of application »

    Snr Technical Product Owner (Chat Flow)

    Purpose

    We are seeking a Technical Product Owner to join our team of Champions focused on disrupting a $50B+ market. This role is deemed essential in managing and growing our products and capabilities. The role will specifically focus on delivering features and functions in our unassisted chat capability. The role will focus primarily on the analysis and technical understanding and generate technical requirement specifications. The role will work side by side with the technical lead to come up with the functionality will work. The role will also have a partner in the product manager who will drive the business readiness items of the product.

    Responsibilities of the Role

    As a member of the Clickatell Product team, the successful candidate will be responsible to lead the technical conversations with the development team and align them to the business requirements. You will be responsible for:

    Technical Product Ownership:

    • With input from the Product Manager and other stakeholders, define the technical requirements for new product features
    • Translate client needs into technical requirements for the product
    • In collaboration with the Product manager, build a product roadmap of incremental improvements and iterative development
    • Continuously engage with current and future customers to understand their needs and challenges
    • Work very closely with the development team to define and grow the product, solve problems, and closely manage scope
    • With input from the stakeholders, the Product Owner has the primary responsibility to enhance, groom, and maintain the product backlog.
    • Make tough priority decisions and trade-offs balancing time and critical business need
    • Work with Product manager to ensure all requirements are aligned to what needs to be delivered
    • Manage product delivery into a series of releases and work with the engineering team to facilitate the rapid and accurate delivery of product features and use-cases.
    • Design necessary handoff processes with key stakeholders; Publish and execute against these processes
    • Own part of the product roadmap and oversee the successful definition and delivery of development tasks

    Documentation Management:

    • Own the design of product requirements and subsequent successful delivery of the requirements
    • Design and create process documentation required to help collaboration in our expanding organization
    • The role will be expected to draft and position the client facing documentation with the help of the technical writer.

    Requirements of the Role

    • Bachelor’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)
    • Have 5+ years’ experience as Business Analyst or Solutions Architect in an Agile environment
    • Have 8+ years’ experience in delivering frictionless user journeys
    • Experience in the Communication platform as a Service is beneficial (CPaaS)
    • Have a keen interest in user experience and intuitive designs
    • Have a deep B2B domain understanding and is used to present products to large enterprises
    • Experience working with Agile Methodology, SDLC and Sprints
    • Experience working with AI and / or big data management is an asset
    • Experience building and managing a product roadmap
    • Minimum +5 years’ experience building software products
    • Demonstrated ability to manage multiple projects – prioritization, planning and task delegation
    • Strong analytical and statistical skills is non-negotiable.
    • Ability to establish and improve processes and drive implementation and adoption throughout the organization.
    • Experience in reviewing and analyzing software industry data.
    • Be curious, creative, courageous and a champion of the company and our customers.
    • Have problem-solving skills.

    go to method of application »

    Tech Lead

    Purpose

    The roles exists for someone with deep technical understanding and software development skills. Someone who is both interested in building products used by millions of people, but also interested in taking the technical lead to set the pace, to set the standards, and coach and member team members less experienced.

    You will be joining an agile team of developers who are passionate about the products they build. We enable our clients to transact and engage with their customers seamlessly (on a global scale via channels like WhatsApp, Google RCS, etc). Clickatell is looking for talented and ambitious tech leads that are passionate about leading and instilling strong technical capabilities within the team.

    Responsibilities of the Role

    • Collaborate with an awesome geographically distributed team of engineers and product designers to implement the next generation of products and/or features
    • Provide technical leadership by example and collaborative guidance
    • On projects developing applications from scratch
    • On building applications that can scale (millions of transactions/requests per day)
    • On correctly developing software iteratively and deliver working code each iteration, including authoring relevant documentation and test cases
    • Success is measured not only by your achievements, but the achievements of the team under your technical guidance covering the areas of:
    • Software development design and coding quality
    • Scalability of the delivered solutions
    • Documentation include use cases, user stories, architectural and sequence diagrams etc
    • Adoption of test driven development include unit and system test harnesses, aligned with the need of the QA teams
    • Participation architecture, design recommendations and implementations discussions
    • Adherence to policies and standards as required by DevOps and the prevailing departments standards and needs
    • Provide scheduled standby/on-call support of production software

    Requirements of the Role

    • Computer Science degree from a reputable school (or 10+ years’ experience if no degree)
    • Work Experience
    • Experienced senior software developer with fintech background
    • Developing secure, scalable systems utilising micro services
    • Proven experience working with local and remote teams across time zones
    • Proven capability in leading technical design sessions, coaching and mentoring other less experiences technologists
    • Proficient Knowledge and Ability
    • Development methodologies, build mechanisms and pipelines
    • Low level OS or networking workings relevant to application design and development
    • In-Depth Knowledge and Ability
    • High volumes transactional/low latency solutions
    • Multi-tiered, multi-threaded Java applications with a focus on high transaction/low latency communication tier
    • API design, and integration with customer and third-party services
    • Excellent technical troubleshooting

    go to method of application »

    Team Lead: Data Engineering

    Responsibilities of the Role

    The Data Engineering Lead has a strong focus on programing and will drive and maturity our big data engineering capabilities within our products and organisation.

    You will be responsible for the development of data products and advanced technical thought leadership for the organisation, and delivering fit-for-purpose data products for consumption by advanced analytics.

    The Data Engineering Team Lead will manage the full life cycle of big data engineering, from design, implementation through to production.

    Solution Design and Development

    • Participate in grooming sessions with technical and business stakeholders to convert requirements into technical solutions that support the development of Clickatell’s products and platforms, for both real-time and batch environments.
    • Innovate and collaborate with application developers, data architects, database administrators, data engineers and analytics developers to define and evolve our data model and select appropriate data technologies that fit the requirements.
    • Champion the design and development best practices, ensuring high performance and scalability
    • Perform tests and produce results to ensure accurate compliance with requirements.

    Leadership

    • Lead and manage a team of Data Engineers
    • Manage and Approve team leave and on-call support schedules
    • Plan and assign work for the team to deliver on our product roadmap
    • Provide performance feedback to direct reports though Performance Reviews
    • Mentor and Coach junior team members
    • Advocate for prioritization of deliverables with the Data and Analytics Product and Project Managers
    • Conduct review session with reports and the product owners
    • Create incident reports in the rare event of a production outage

    Operational support

    • Administer and maintain data lake, data warehouse and data workflows for both the pre-production and production environments, ensuring that they are tuned for optimal performance and minimal downtime.
    • Perform problem resolution and root cause analysis, along with recommending and implementing preventative techniques.
    • Provide support for data platforms and environments to remote development teams.
    • Provide time-critical support on production platforms via rotational on-call support.
    • Support internal departments with ad-hoc client requests.

    Security

    • Protect Clickatell’s information, intellectual property, and corporate data systems in accordance with prescribed guidelines.
    • Champion adherence to all relevant risk and compliance policies and procedures as communicated.
    • Complete risk and compliance training as per internal requirements.
    • Approve user access to data, which includes access grants based on the principle of least privilege.
    • Audit user and system access to data lakes and data warehouses.
    • Ensure adequate protection of the Clickatell brand and reputation.

    Documentation

    • Author and maintain documentation related to data engineering
    • Actively participate in expanding existing documentation.

    Review

    • Peer reviews of code and queries created by team members.

    Requirements of the Role

    • A Diploma, B-Tech or bachelor's degree in engineering, computer science, information systems, informatics, data science or 10 years’ work experience in in relevant data management fields.

    Work Experience

    • 5+ years’ experience working with Big Data technologies.
    • 7+ years’ experience coding with scripting languages, including Python and Unix/Linux Shell.
    • Experience with cloud services and other technologies used at Clickatell
    • AWS Databases: DynamoDB
    • AWS Data Analytics: Kinesis, Athena (Presto DB), Elastic Map Reduce (EMR) or Hadoop/HDFS, Redshift, Glue
    • AWS Compute: Lambda
    • AWS Application Integration: Managed Apache Airflow
    • AWS Storage: Simple Storage Service (S3)
    • Other: Apache Hudi
    • A background working in a high-volume payment transaction environment, or mobile technology platforms and systems integration would be advantageous – must be able to demonstrate a sustained track record of delivering high-quality outputs, on-time and to product or business specifications.
    • Familiarity with Agile and Scrum methodologies and embracing of their values and principles.
    • Familiarity with Version Control systems such as git (GitLab).

    Advantageous – Knowledge and experience with the other technologies used at Clickatell:

    • Databases: MySQL, PostgreSQL, Amazon RDS, Amazon Neptune
    • Scripting Languages: Perl
    • Productivity: JIRA, Confluence
    • Monitoring: Datadog
    • Familiarity with security and compliance standards:
    • Exposure to data and security frameworks (ISO standards, NIST, etc)
    • Exposure to compliance requirements around personal information (GDPR, POPIA, etc)

    Proficient Knowledge and Ability

    • Communicates effectively both verbally and in writing across multiple cultures and time zones.
    • Assertiveness: ability to communicate effectively and explain a point of view convincingly.
    • Teamwork: ability to work reliably and responsibly with internal and external colleagues to achieve departmental and organisational goals.
    • Sound critical judgement to make good decisions, be someone the team can respect, trust, and depend on.
    • Customer Focus: can identify and effectively respond to the diverse needs of development department’s stakeholders.
    • Exceptional problem-solving skills, logical thinking, and analytical abilities, with a high level of attention to detail.
    • Display foresight, with systematic and orderly planning.
    • In-Depth Knowledge and Ability
    • Advanced SQL development competency.
    • Excellent technical documentation skills and can write clear and concise technical documents.

    go to method of application »

    Team Lead: Connect Development

    Responsibilities of the Role

    The Connect Platforms Team Lead has a strong focus on managing team members, their activities and optimizing their outputs.

    Solution Design and Development

    • Participate in grooming sessions with technical and business stakeholders to convert requirements into technical solutions that support the development of Clickatell’s products and platforms - specifically the communications platforms.
    • Innovate and collaborate with the team during technical workshops and design sessions.
    • Champion the design and development best practices, ensuring high performance and scalability
    • Perform tests and produce results to ensure accurate compliance with requirements.

    Leadership

    • Support your Software Development Manger to deliver the product enhancements and features in the Connect domain
    • Lead and manage a team of Software Developers
    • Manage and Approve team leave and on-call support schedules
    • Plan and assign work for the team to deliver on our product roadmap
    • Provide performance feedback to direct reports though Performance Reviews
    • Mentor and Coach junior team members
    • Advocate for prioritization of technical roadmap with the Technical Manager and Project Managers
    • Conduct Review Session of team outputs with reports and the product owners
    • Create incident reports in the rare event of a production outage

    Operational support

    • Perform problem resolution and root cause analysis, along with recommending and implementing preventative techniques.
    • Support internal departments with ad-hoc client requests.

    Security

    • Protect Clickatell’s information, intellectual property, and corporate data systems in accordance with prescribed guidelines.
    • Champion adherence to all relevant risk and compliance policies and procedures as communicated.
    • Complete risk and compliance training as per internal requirements.
    • Ensure adequate protection of the Clickatell brand and reputation.

    Documentation

    • Author and maintain documentation related to the Connect Systems domain.
    • Actively participate in expanding existing documentation.

    Review

    • Peer reviews of code and queries created by team members.

    Requirements of the Role

    Qualification required

    • A Diploma, B-Tech or bachelor's degree in engineering, computer science, information systems, informatics or 10 years’ work experience in software development.

    Work Experience

    • 5+ years’ experience working with Big Data technologies.
    • 7+ years’ experience coding with scripting languages, including Python and Unix/Linux Shell.
    • Experience with cloud services and other technologies used at Clickatell (AWS)
    • A background working in a high-volume payment transaction environment, or mobile technology platforms and systems integration would be advantageous – must be able to demonstrate a sustained track record of delivering high-quality outputs, on-time and to product or business specifications.
    • Familiarity with Agile and Scrum methodologies and embracing of their values and principles.
    • Familiarity with Version Control systems such as git (GitLab)

    Method of Application

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