Technical Product Owner (SMS) at Clickatell

Purpose

We are seeking a Technical Product Manager to join our Champion team focused on disrupting a $50B+ market. This role is deemed essential in managing and growing our SMS service offerings. The role will specifically focus on managing SMS supplier interfaces, message cost and routing, messaging platform administration tools as well as Clickatell’s messaging APIs. SMS communication is a critical component of our customers chat commerce journeys.

Responsibilities of the Role

As a member of the global Clickatell Product Management team, the successful candidate will own the end-to-end lifecycle of the assigned product(s):

• Technical Product management of Clickatell's SMS product portfolio, specifically underlying platforms, message routing, operational support and administration systems
• Drive the roadmap and technical implementation of SMS messaging services, support tools and administration tools across Clickatell's SMS messaging platforms
• Collaborate closely with the Commercial Product Manager for SMS Messaging and other stakeholders across the company to plan and execute end to end SMS based solution development involving multiple products and systems
• Manage Clickatell’s Messaging API offering including new releases, documentation updates, introduction of updates or new APIs and tools.
• Drive new product introductions through all stages of the product development process including business cases, development, launch schedule, trainings, and GTM
• Manage product delivery into a series of releases and work with the Engineering team to facilitate the rapid and accurate delivery of product features and use-cases
• Perform backlog tracking of operational and bug issues and prioritization jointly with stake holders. Interface with stakeholders like Product Managers, Support, Product Partnerships, Sales, etc.
• Familiarity with API protocols like SMPP, SOAP, REST, HTTP
• Be the primary point of contact for Customer Support regarding deliverability in general and SMS messaging platform specific issues
• Take responsibility for final user acceptance testing (UAT) of SMS releases
• Develop business & product requirements, operational processes, and other relevant product documentation in collaboration with multidisciplinary teams both internal and external
• Design and create process documentation required to help collaboration in our expanding organization
• Design necessary handoff processes with key stakeholders; Publish and execute against these processes
• Engage on a regular basis with Support, Sales and Partnerships teams, bringing them up to date regarding releases, new developments, and major changes
• Manage EOL process for legacy systems and support and the transition of legacy customers to new offers and services
• Define, publish, and own metrics as part of product launches and administration tool developments and report on these on a scheduled and ad hoc manner as required.
• Support the Product Leadership team in analysing opportunities and developing the relevant artefacts such as business analysis, presentation material, etc.
• Ensure you have clear and articulated vision and key performance indicators for each aspect of your products and analyse behaviour and identify inhibitors and opportunities
• Cooperate with the Product Partnership team to stay on top of changing SMS regulations coming from mobile operators or country regulators and implement new requirements

Requirements of the Role

• Domain knowledge in delivering SaaS products for a B2B software provider.
• Experience managing software or telecommunication products at various stages of maturity, from legacy to new implementations
• Bachelor’s or Master’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)
• Minimum 3 years experience as product manager or product owner or technical lead of mobile/SaaS software applications. Messaging or telecom specific experience is a plus.
• Strong analytical skills is a non-negotiable
• Proficiency with the technical elements of product design, development and application
• Technically savvy, experience with cloud services, APIs, communications, software, devices, and mobile services
• Have a keen interest in product management or development
• Experience working with Agile Methodology, SDLC and Scrum and demonstrated experience in managing end-to-end software product lifecycles.
• Experience with APIs, integration frameworks and building and launching API products
• Experience working in a fast-paced technical software development environment where Agile (Scrum) methodologies are practiced
• Excellent communication skills in the form of written, verbal, and presentation in front of an audience.
• Bonus: Experience in business analysis and business process design
• Bonus: Experience in collaborating with cross-functional teams
• Bonus: Familiarity with API protocols like SMPP, SOAP, REST, HTTP