Team Lead: FTTH Assurance, Fixed Billing and Billing CoE at Nexio

ROLE REQUIREMENT

• Assess, align, process and follow-through on all Specified Customer Revenue Assurance Activities.
• Case Manager Roles and Responsibilities in respect of Revenue Assurance
• Direct impact on business performance
• Ownership of requirements gathering and analysis.
• Building of assurance controls.
• Managing an increased resource pool in respect of resource management, day-to-day work deliverables, company resource policies etc.

Assume responsibility for the following:

• Resource Management and all associated staff management activities
• Effectively manage identified revenue leakage areas, assist business in closing these areas, recovering revenue loss and eliminate future leakage by implementing best practice controls.
• Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different business structures.
• Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
• Monitor & Act on alarms generated in RA & escalated by RA Practitioners
• Perform control of all revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases).
• Perform data analysis of Revenue Assurance controls, quantify and communicate the impact/risk of issues.
• Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents.
• Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
• Ensure cross-departmental co-ordination of RA activities and prompt escalation of incidents.
• Analyse and follow up on RA incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future.
• Monitor all revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies.
• Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages.
• Perform extensive data extraction, data manipulation and analysis of source data and Assurance controls.
• Quantify and effectively communicate the impact/risk of issues
• Validate accuracy and completeness of data from all source systems, execute controls and identify exceptions, issues and incidents.
• Source to target mapping support
• Analyse Data models and identify high risk areas & gaps.
• Development of prototypes.
• Working with IT Data Enablement teams to build data models
• Developing scripts to support reporting requirements and to resolve Billing queries
• Developing scripts to support reconciliations and investigations
• Perform root cause analysis of identified issues to find out the exact cause of mismatches, and drive resolution within the business
• Document and present analysis findings/outcomes
• Resolution of ad-hoc data business queries
• To monitor and correct data incongruences that could directly impact the quality and accuracy of billing and reporting processes
• Working with Teradata and ORACLE SQL
• Support the Dev Ops teams in the automation of solutions and the underlying assurance controls
• Identify opportunities to review existing solutions to improve data accuracy
• Provide guidance and technical direction to team members where necessary
• Provide input to the business requirements for the design of solutions

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in their respective trade of Case Management.
• Good financial practice and Revenue Assurance or financial experience.
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior Exec’s
• Able to be a “big picture” thinker
• The role requires thorough and detailed investigation and clear interpretation skills
• Professional communication skills; great resolution capabilities. Tracking and resolution; measures; policies, governance and procedures.

TECHNICAL / PROFESSIONAL COMPETENCIES

Job Knowledge:

• Revenue and Billing Assurance
• Understanding of process impact on technology and vice versa
• Business and Report Analysis
• Microsoft Office
• SQL Advanced Capabilities
• Telecommunications

Job Related Skills:

• Process analysis
• Process architecture design
• Process measurement
• Process simulation
• SQL Coding and Scripting
• Process quality checking against process standards
• Proven business process/analysis skills

QUALIFICATIONS & EXPERIENCE

• Matric
• Post graduate qualification in Finance or IT related field essential (BCOM / Honours)

Essential

• Minimum of 5 years’ relevant experience
• Knowledge and understanding of Telecommunications business operations and in-depth technical (network & systems) capabilities.
• SQL Advanced Certification and experience
• Data Modelling and Architecture
• Knowledge and experience of RA / BA Operations with Telecom Operator
• Experience in financial and/or operational auditing / investigations methodologies and tools
• Experience in business process analysis, modelling and re-engineering
• Knowledge of IT or system audit and data analysis experience
• Siebel and other SRM related systems experience

Desired:

• Strong analytical and technical abilities.
• Knowledge of Product Development Processes
• Advanced PC skills with Microsoft Office Suite.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional self-managed skills.
• Excellent verbal and written communication.
• Great attention to detail and time management.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company
• Persuasive Negotiation Skills