Jobs at Nexio

ROLE REQUIREMENT

• Primarily involved in the development, evolution, and approval of the long-term vision across a function.
• Solutions Architect
• Direct impact on business performance
• Provides technical leadership to managers and/or professional staff
• Provides technical guidance to employees

Business Unit Collaboration

• Overall responsibility for all Managed Services proposals and pricing.
• Responsible to provide quality solutions and pricing for Services deliverables.
• Participate in the development and execution of a Managed Services strategy to deliver growth of the Services BU, generation of long-term annuity income opportunities for Nexio and, operational relevance and efficiency.
• Participate in the development, management, and continual update of the Nexio service catalogue.
• Collaborate with sales in an appropriate manner to help Nexio to win new business and retain existing clients at appropriate levels of profitability.
• Ensure collaboration and alignment with all business units so that they understand the services and solutions being positioned and can provide input accordingly.
• Implement and continuously develop Services pricing models and calculators.

Solution Development

• Overall responsibility for the Managed Services components in proposals, RFIs, RFPs and RFQs.
• Understanding the client solution requirement and creating a framework for the Managed Services response, aligned to client requirements and overall solution.
• Unpack and co-ordinate the service requirements, incorporating internal Nexio BUs, sub-contractors and any other third parties.
• Obtaining and collate service solution information and pricing aligned to the requirements, inclusive of:
• Service definitions and descriptions
• Cost drivers
• Resourcing requirements
• Integration requirements
• References
• Transition and/or implementation approach, deliverables, and timelines
• Documenting the service solution in line with the requirements, ensuring:
• All requirements are answered.
• Providing solutions for review that is structured and relevant to the client requirements and solution design, avoiding copy and paste data-dump.
• Provide solutions for review that has been formatted to the Managed Services standard.
• Ensure solution delivery timelines are met, and fully aligned to quality standards.
• Facilitate solution review gates, inclusive of solution sign-off and commercial approval.

Solution Pricing

• Ensure the services proposed are appropriately priced and aligned to the required scope of services, including:
• Due Diligence
• Service Implementation / Service Transition
• Service Transformation
• Service Integration
• Cost Drivers
• Assumptions and Exclusions
• Obtain financial approval form RFP stakeholders prior to solution submission.
• Comprehensive financial model for the contracted service duration, reflecting service-related revenue, margin, and cost distribution.

Solution and Client On-boarding/ Transition

• Overall responsibility for creating and maturing a transition/ on-boarding framework for new clients and services; and
• Overseeing the execution of transition/ on-boarding projects to ensure that new services and clients are set up for success and are delivered at the appropriate level of quality.

Contract and Risk Management

• Participate in all elements of contract negotiation, contract on-boarding, for Nexio contracts with clients, 3rd parties and suppliers.
• Ensure that all contracts are aligned to the solutions developed to mitigate risk and protect Nexio’s financial, reputation and other interests; and
• Ensure development and agreement of SLAs and Underpinning Contracts aligned to the Solution Scope, prior to handing over to the Transition and Operations teams.

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization
• Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
• Able to be a “big picture” thinker
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas
• Confident in producing and presenting work
• In-depth understanding of the IT and Telecommunications industry

TECHNICAL / PROFESSIONAL COMPETENCIES

• Proven comprehension of cross-functional domains and the ability to design and present integrated solutions within our customer environments. 
• Ability to interface with C-level customers, partners and peers at a strategic and technical level.
• Demonstrate creative problem-solving and decision-making to solve complicated business problems.
• Excellent analytical, organisational, presentation and customer service skills.
• Able to align and articulate capabilities as they relate to business priorities and goals.
• Solid skill in preparing written communications and materials.
• Excellent interpersonal and communication skills: active listening and customer-care; knowledge and compliance with email correspondence.
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast moving and changing environment.
• Willing to work overtime as and when required
• Willing to travel regularly to customer locations and industry events.

QUALIFICATIONS & EXPERIENCE

• Matric
• Bachelor's degree in information technology or equivalent qualifications
• ITIL Foundation certification
• 10+ years of IT experience across all disciplines in infrastructure technology solutions.
• 7+ years of experience developing IT Service solutions and strategies across multiple domains across all disciplines.
• 5+ years Managed Services and / or Outsourcing experience.
• Understanding of service delivery models and the commercialisation thereof.
• Proven ability to drive collaboration and lead multi-disciplinary teams.
• Experience with project management disciplines preferred.

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ROLE REQUIREMENT

• Business Partner to MSOC contract manager
• Set-up and management of MSOC contract master data on the Nexio ERP
• Design and alignment with business on the Contract dimensions and reporting segments
• Creation and Management of MSOC sub-Profit & Cost Centre structure
• Management of the Vodacom PO structure, Vodacom sign-off process and Nexio billing process for the MSOC contract
• Management of process with HR and Payroll on dedicated MSOC staff allocation master data
• Supporting Fin Ops with billing and collection queries on the MSOC contract
• Development and management of MSOC Contract profitability management process
• Management of direct payroll and sub-contractor allocation to MSOC contract.
• Oversee the accuracy and completeness of timesheets processes and related management of overtime, standby and shift allowances.
• Management and resolution of services revenue assurance challenges on the MSOC Contract
• Ensure all tools and licenses utilized for the delivery of MSOC services are correctly accounted for and allocated across all revenue streams.
• Preparation of monthly forecasting and annual budgeting on the MSOC contract end to end.
• Preparation of monthly reporting and analysis
• Monitor and enforce data capturing accuracy for revenue and cost streams, related dimensions for MSOC Contract.
• Processing journal entries, with supporting documentation when necessary.
• MSOC Business Partnering
• MSOC Profitability
• MSOC Reporting
• Month-end process
• Review and process journals.
• IFRS Compliance

TECHNICAL / PROFESSIONAL COMPETENCIES

• Adaptability
• Diversity Management
• Commercial Acumen
• Strong analytical skills
• Compelling communication and influencing skills
• Resilience
• Team player
• Ownership and drive for impact
• Planning and Organising
• Motivating and Developing Others
• Attention to Detail –
• Must be able to analyses and translate data into logical patterns for use by business

QUALIFICATIONS & EXPERIENCE

• Minimum B. Com Accounting Degree or related
• Minimum 3 years’ experience in senior Accountant role
• Experience in ICT industry will be an added advantage

LEADERSHIP COMPETENCY REQUIREMENTS

• Excellent verbal and written communication.
• Ability to delegate efficiently
• People Skills
• Listening

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ROLE REQUIREMENT

• Assess, align, process and follow-through on all Specified Customer Revenue Assurance Activities.
• Case Manager Roles and Responsibilities in respect of Revenue Assurance
• Direct impact on business performance
• Ownership of requirements gathering and analysis.
• Building of assurance controls.
• Managing an increased resource pool in respect of resource management, day-to-day work deliverables, company resource policies etc.

Assume responsibility for the following:

• Resource Management and all associated staff management activities
• Effectively manage identified revenue leakage areas, assist business in closing these areas, recovering revenue loss and eliminate future leakage by implementing best practice controls.
• Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different business structures.
• Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
• Monitor & Act on alarms generated in RA & escalated by RA Practitioners
• Perform control of all revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases).
• Perform data analysis of Revenue Assurance controls, quantify and communicate the impact/risk of issues.
• Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents.
• Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
• Ensure cross-departmental co-ordination of RA activities and prompt escalation of incidents.
• Analyse and follow up on RA incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future.
• Monitor all revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies.
• Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages.
• Perform extensive data extraction, data manipulation and analysis of source data and Assurance controls.
• Quantify and effectively communicate the impact/risk of issues
• Validate accuracy and completeness of data from all source systems, execute controls and identify exceptions, issues and incidents.
• Source to target mapping support
• Analyse Data models and identify high risk areas & gaps.
• Development of prototypes.
• Working with IT Data Enablement teams to build data models
• Developing scripts to support reporting requirements and to resolve Billing queries
• Developing scripts to support reconciliations and investigations
• Perform root cause analysis of identified issues to find out the exact cause of mismatches, and drive resolution within the business
• Document and present analysis findings/outcomes
• Resolution of ad-hoc data business queries
• To monitor and correct data incongruences that could directly impact the quality and accuracy of billing and reporting processes
• Working with Teradata and ORACLE SQL
• Support the Dev Ops teams in the automation of solutions and the underlying assurance controls
• Identify opportunities to review existing solutions to improve data accuracy
• Provide guidance and technical direction to team members where necessary
• Provide input to the business requirements for the design of solutions

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in their respective trade of Case Management.
• Good financial practice and Revenue Assurance or financial experience.
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior Exec’s
• Able to be a “big picture” thinker
• The role requires thorough and detailed investigation and clear interpretation skills
• Professional communication skills; great resolution capabilities. Tracking and resolution; measures; policies, governance and procedures.

TECHNICAL / PROFESSIONAL COMPETENCIES

Job Knowledge:

• Revenue and Billing Assurance
• Understanding of process impact on technology and vice versa
• Business and Report Analysis
• Microsoft Office
• SQL Advanced Capabilities
• Telecommunications

Job Related Skills:

• Process analysis
• Process architecture design
• Process measurement
• Process simulation
• SQL Coding and Scripting
• Process quality checking against process standards
• Proven business process/analysis skills

QUALIFICATIONS & EXPERIENCE

• Matric
• Post graduate qualification in Finance or IT related field essential (BCOM / Honours)

Essential

• Minimum of 5 years’ relevant experience
• Knowledge and understanding of Telecommunications business operations and in-depth technical (network & systems) capabilities.
• SQL Advanced Certification and experience
• Data Modelling and Architecture
• Knowledge and experience of RA / BA Operations with Telecom Operator
• Experience in financial and/or operational auditing / investigations methodologies and tools
• Experience in business process analysis, modelling and re-engineering
• Knowledge of IT or system audit and data analysis experience
• Siebel and other SRM related systems experience

Desired:

• Strong analytical and technical abilities.
• Knowledge of Product Development Processes
• Advanced PC skills with Microsoft Office Suite.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional self-managed skills.
• Excellent verbal and written communication.
• Great attention to detail and time management.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company
• Persuasive Negotiation Skills

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ROLE PURPOSE

• The Process Engineer role reports directly to the Process Architect. He/she should identify, analyse, design, and map the as-is and to-be business processes with the support of the respective departments using advanced process mapping tools. The process engineer should be able to use various process modelling methods to discover, model, analyse, measure, improve, optimize, and automate business processes.
•  The Process Engineer would also need to analyse core business processes, identify the gaps, define the RACI (Responsibility, Accountability, Consult and Inform) matrix for process maps and generate process specification documents. The Process engineer would need to continually engage with its business stakeholders and ensure that the business processes are relevant and up to date on the process modelling tool. Process Engineer would need to constantly review/monitor process improvement activities for effectiveness in order to ensure sustainability and recommend changes when necessary.

ROLE REQUIREMENT

• Primarily involved in the identify, analyze, design, and map the as-is and to-be business processes.
• Process Engineer / Analyst within Process Management
• Collaboration with Process Analysts and Engineers within business areas.
• Take initiative to constantly review/monitor process improvement activities for effectiveness.
• Provides how-to-do guidance to colleagues and business stakeholders.

Assume responsibility for the following:

• Contribute in the implementation of Six Sigma, Lean and Continuous Improvement Initiatives
• Responsible for the implementation of Kaizen principles
• Ability and experience in mapping/modelling of business processes as well as improving and re-engineering business processes
• Must be able to identify, analyse, design, and map the as-is and to-be business processes.
• Able to use various process modelling methods to discover, model, analyse, measure, improve, optimize, and automate business processes.
• Leading projects groups using project management and lean six sigma principles.
• Reduce wastage (time & efforts) through the implementation of Lean principles.
• Proven intercommunication skills and ability to interact on all levels.
• Understanding and documenting the current(as-is) and future (to-be) business processes.
• Analyse workflows/processes and identify the gaps and weak points.
• Align and harmonize the business processes across subsidiaries, business areas and departments.
• Define clear processes interaction (RACI- Responsible, Accountable, Consulted and Informed)
• Ensure improvement of Business Processes, use of process modelling methodologies and principles to encourage process modernization and optimization.
• Pro at using Business Process Mapping software/tools.
• Deployment and Implementation of Business Processes
• Plan necessary change management activities to implement approved new or alternative Business Processes.
• Ensure smooth integration of new Business Processes within the organizational structure and culture.
• Ensure compliance and effectiveness of the Business Processes
• Contribute in Business Process Audit for compliance and evaluate effectiveness and manage non- conformances.
• Provide leadership and direction on continuous improvement to teams across the business areas.
• Quantify and Measure Project Benefits

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace, and clients. Is recognized as an expert in own area within the organization.
• Process simulations and standard operating procedures.
• Recommends best practices to improvise the processes.
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company.
• Able to be a “big picture” thinker.
• Encouraging to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas.
• Confident in producing and presenting work.
• Mentor and manage junior analytical resources.
• Resource Management
• In-depth understanding of the IT and Telecommunications industry

TECHNICAL / PROFESSIONAL COMPETENCIES

• Vodacom Business Policy, procedures, and guidelines.
• BPM methodologies/standards aligned with Vodacom Business Strategy
• Adhere to the principles as set out by the Centre of Excellence (CoE)
• Business process modelling/mapping
• Project management & Risk management skills
• Lean/Six Sigma/continuous improvement skills are a strong preference.
• Business Process Improvement
• Operations Management
• Strong numerate and analytical skills
• Strong analysis skills
• Business Analysis skills
• Knowledge of telecommunication Business Processes Desirable

QUALIFICATIONS & EXPERIENCE

• Matric
• Bachelor's Degree in Information Technology or equivalent qualifications advantageous
• 2-3 years IT experience across all disciplines in telecommunication, process analysts and/or business analysis practice.
• Experience in modelling processes using the advanced BPM tools.
• Methodological competencies primarily in the field of Quality, Project Management, Operations Management, Statistics, Audit and Business processes (BPM) analysis (essential)
• Computer literacy (all MS Office packages viz. MS Visio, Project, Excel, Word, PowerPoint, Process Modelling packages etc.).
• 3-5 years of qualified as-is and to-be business process modelling/mapping experience (essential)

LEADERSHIP COMPETENCY REQUIREMENTS

• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye on the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability to Execute the Vision of the Company
• People Management Skills / Resource Management and Development