Process Engineer at Nexio

ROLE PURPOSE

• The Process Engineer role reports directly to the Process Architect. He/she should identify, analyse, design, and map the as-is and to-be business processes with the support of the respective departments using advanced process mapping tools. The process engineer should be able to use various process modelling methods to discover, model, analyse, measure, improve, optimize, and automate business processes.
•  The Process Engineer would also need to analyse core business processes, identify the gaps, define the RACI (Responsibility, Accountability, Consult and Inform) matrix for process maps and generate process specification documents. The Process engineer would need to continually engage with its business stakeholders and ensure that the business processes are relevant and up to date on the process modelling tool. Process Engineer would need to constantly review/monitor process improvement activities for effectiveness in order to ensure sustainability and recommend changes when necessary.

ROLE REQUIREMENT

• Primarily involved in the identify, analyze, design, and map the as-is and to-be business processes.
• Process Engineer / Analyst within Process Management
• Collaboration with Process Analysts and Engineers within business areas.
• Take initiative to constantly review/monitor process improvement activities for effectiveness.
• Provides how-to-do guidance to colleagues and business stakeholders.

Assume responsibility for the following:

• Contribute in the implementation of Six Sigma, Lean and Continuous Improvement Initiatives
• Responsible for the implementation of Kaizen principles
• Ability and experience in mapping/modelling of business processes as well as improving and re-engineering business processes
• Must be able to identify, analyse, design, and map the as-is and to-be business processes.
• Able to use various process modelling methods to discover, model, analyse, measure, improve, optimize, and automate business processes.
• Leading projects groups using project management and lean six sigma principles.
• Reduce wastage (time & efforts) through the implementation of Lean principles.
• Proven intercommunication skills and ability to interact on all levels.
• Understanding and documenting the current(as-is) and future (to-be) business processes.
• Analyse workflows/processes and identify the gaps and weak points.
• Align and harmonize the business processes across subsidiaries, business areas and departments.
• Define clear processes interaction (RACI- Responsible, Accountable, Consulted and Informed)
• Ensure improvement of Business Processes, use of process modelling methodologies and principles to encourage process modernization and optimization.
• Pro at using Business Process Mapping software/tools.
• Deployment and Implementation of Business Processes
• Plan necessary change management activities to implement approved new or alternative Business Processes.
• Ensure smooth integration of new Business Processes within the organizational structure and culture.
• Ensure compliance and effectiveness of the Business Processes
• Contribute in Business Process Audit for compliance and evaluate effectiveness and manage non- conformances.
• Provide leadership and direction on continuous improvement to teams across the business areas.
• Quantify and Measure Project Benefits

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace, and clients. Is recognized as an expert in own area within the organization.
• Process simulations and standard operating procedures.
• Recommends best practices to improvise the processes.
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company.
• Able to be a “big picture” thinker.
• Encouraging to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas.
• Confident in producing and presenting work.
• Mentor and manage junior analytical resources.
• Resource Management
• In-depth understanding of the IT and Telecommunications industry

TECHNICAL / PROFESSIONAL COMPETENCIES

• Vodacom Business Policy, procedures, and guidelines.
• BPM methodologies/standards aligned with Vodacom Business Strategy
• Adhere to the principles as set out by the Centre of Excellence (CoE)
• Business process modelling/mapping
• Project management & Risk management skills
• Lean/Six Sigma/continuous improvement skills are a strong preference.
• Business Process Improvement
• Operations Management
• Strong numerate and analytical skills
• Strong analysis skills
• Business Analysis skills
• Knowledge of telecommunication Business Processes Desirable

QUALIFICATIONS & EXPERIENCE

• Matric
• Bachelor's Degree in Information Technology or equivalent qualifications advantageous
• 2-3 years IT experience across all disciplines in telecommunication, process analysts and/or business analysis practice.
• Experience in modelling processes using the advanced BPM tools.
• Methodological competencies primarily in the field of Quality, Project Management, Operations Management, Statistics, Audit and Business processes (BPM) analysis (essential)
• Computer literacy (all MS Office packages viz. MS Visio, Project, Excel, Word, PowerPoint, Process Modelling packages etc.).
• 3-5 years of qualified as-is and to-be business process modelling/mapping experience (essential)

LEADERSHIP COMPETENCY REQUIREMENTS

• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye on the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability to Execute the Vision of the Company
• People Management Skills / Resource Management and Development