Team Lead Sales at Telesure Investment Holdings (TIH)

Introduction

• Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1stfor Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits

Specification

• Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve sales targets and results, these include:
  • Service Quality Assurance
  • Adherence
  • Absenteeism
  • Sales Ratios
  • Campaign Management (contact-ability, reinstatement ratios and successful collections)
  • Email response times
• Ensure consistent customer satisfaction by coaching, monitoring and measuring in order to achieve customer results within the sales team.
• Effectively lead, manage and align the team through the agreed methodologies and framework.
• Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
• Build and maintain effective relationships (internal and/or external) through networking and connecting.
• Investigate and explore innovative methods in which to lead, optimise and develop team and business through people, systems and processes.
• Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
• Deliver and drive the Telesure Service Way through personal effort and through others.

Level Of Education
Requirements
Essential

• Grade 12 (Standard 10) with University Entrance (NQF4). SAQA Accredited Equivalent
• Regulatory Examination and relevant short-term personal lines and business qualifications (e.g. Business Insurance).
• All relevant FAIS requirements.

Desirable

• Management diploma/relevant degree (3 year)

Essential
Experience:

• 2 - 3 years Call Centre servicing experience
• 2-3 years people management experience

Desirable
Knowledge of:

• Knowledge of the short-term insurance industry
• Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA
• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.