Team Lead Sales at Telesure Investment Holdings (TIH)

Introduction    

• Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health
• insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

Specification    

• To ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.

Operations Management

• Supervise others working within established operational systems.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Customer Relationship Management (CRM) Data

• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data.

Customer Service Delivery

• Works independently using comprehensive knowledge and skills while guiding and training others on meeting high customer service standards.

Planning and Organizing

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

Requirements    

• Matric / Grade 12/ SAQA Accredited
• Equivalent Financial Sector Conduct
• Authority (FSCA) competency

requirements:

FAIS recognized

• qualifications / Regulatory
• Examinations / Class of Business
• Certification and / or CPD according to your DOFA (where applicable)

General Experience

• Experience in the insurance industry (Over 3 years to 6 years)

Managerial Experience
Experience of general supervision of more junior colleagues (7 to 12 months)

•  Understanding all applications within their specific business units
• Outlook, Dreamtec, IMS, CMS, EMC, Datanet, Apollo, Genex, Qlikview, IEX, Qstory etc. - SQA, Respond, Sage VIP, Sysaid, Office Automation, Smoke (eyerys); L&D (all internal systems)
•  Powerpoint/excel, EMC, Q manager

Job Closing Date    

• 19/05/2021