Team Leader: Authentication Services at South African Qualifications Authority (SAQA)

• SAQA seeks to appoint a Team Leader: Authentication Services to coordinate and oversee processes and resources to ensure the proper administration of verification and evaluation processes of both South African and foreign qualifications. This position will report to the Manager: Authentication Services.

Requirements are:
Minimum Qualifications

• An appropriate, recognised qualification at NQF Level 7.
• A relevant NQF level 8 qualification will be an advantage.

Minimum Experience

• Three years’ relevant supervisory exposure or 8 years’ experience within SAQA of which 3 years within the Foreign Qualifications or National Verifications services.
• Experience and exposure in the Education sector will be an advantage.
• Proficiency in one or more of the following languages will be a strong advantage: French, Spanish, Portuguese, German, or Russian.

Knowledge, skills and competencies

• Professionalism.
• Report writing.
• Data management.
• Statistical analysis.
• Knowledge of the NQF Act.
• Knowledge of verification and evaluation processes of both South African and foreign qualifications.
• Written and verbal communication.
• Client service.
• Problem solving.
• Planning and execution.
• Resilience, attention to detail and sound judgement.
• Business acumen.
• Good knowledge of the Education sector legislative and regulatory environment.
• People Management
• Key performance areas:

Summary of duties

• Perform monitoring and reporting on set targets and standards.
• Ensure that the service rendered through the evaluation function meets expectations and is continuously improved.
• Ensure accurate compilation, verification and analysis of daily statistical reports.
• Ensure that sufficient capacity is available to meet the required targets.
• Provide guidance on and manage the appropriate use of knowledge resources.
• Monitor and contribute to continuous improvement and availability of the AS processes by identifying opportunities for automation and efficiency.
• Ensure compliance with processes, policies and procedures
• Implement plans and policies.
• Minimise risk by ensuring that relevant procedures are in place and adhered to.
• Strengthen and maintain relationships with existing information partners.
• Obtain verifications of qualification achievements from information partners.
• Establish initial contact with clients by offering specialised knowledge of SAQA’s services and products.
• Oversee the optimised utilisation of the human resources available to the team.
• Manage work of subordinate staff to ensure that productivity outputs are met.
• Oversee the ongoing development of staff.

Deadline:19th March,2026