Team Leader - Claims at Discovery Limited

Key Purpose

• To effectively lead, manage and coach a team of motor claims investigators.
• Oversee that appointed claims are validated correctly within cover provided and set objectives are met within agreed Service Level Agreements.

Areas of responsibility may include but not limited to 

• Manage all client service metrics, service levels and standard operating procedures of the team and all associated functions
• Full line management function within scope of role
• Analyse trends relative to area and implement and improve efficiencies.
• Escalated query handling from various stakeholders
• Implementation of key strategic drivers to improve on claims cost and loss ratio
• Reporting to various stakeholders on the business area
• Cultivate Discovery culture within business area
• Effectively lead and develop the team to enable growth, ensure career developments across all levels of staff within the team.
• Claims forum presenting of claims
• Make recommendations on claims settlement

Education and Experience 

• Matric (Essential)
• Minimum of 5 years’ experience in claims investigations and validations (Essential)
• Minimum of 2 years’ experience in leading a team of investigators (Essential)
• Technical knowledge and understanding of short- term insurance claims investigations and validations (Essential)
• Related tertiary qualification e.g. Forensics/operational management (Advantageous)