Team Leader Clinics at Discovery Limited

Job Purpose

• To lead, guide and coach a multidisciplinary team of Nurse and administrators to excellence in service, quality and delivery through the Discovery Service Standards.

Principle Accountabilities

• Ensure that business objectives are achieved and maintained (TWT, MBR, DPMO)
• Responsible for managing performance of permanent staff and contract staff through external providers
• Relationship building with internal and external stakeholders to achieve objectives
• Drive results and solutions through the team
• Manage and resolve internal and external queries and escalations
• Ensuring the area’s compliance in line with ISO 9001-2008 standard and maintain all standard operating procedures
• Ensuring overall competence of staff through appropriate training and skills development

Eduction / qualification requirements

Essential:

• Matric
• Completed tertiary qualification at NQF 6 or higher within a clinical field

Knowledge requirements

Essential:

• Working knowledge of MS Office suite
• Working knowledge of Discovery Health products

Advantageous:

• Project management

Experience requirements

Essential:

• At least 6 months leadership experience within an operations environment
• Experience in data handling and statistics 
• Experience in relationship management

Advantageous:

• Project management experience
• Experience in corporate and or executive wellness
• Relationship management with external clients

Skills requirements

• Assertiveness and strong communications sills (verbal and written)
• Leadership skills
• Attention to detail
• Time Management
• Deadline driven
• Ability to handle multiple work items simultaneously