Team Leader: EFT & Emerging at Liberty Group South Africa

Purpose

To plan, manage and monitor the implementation of revenue administration and collection services activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses.
• Ensure the effective collection of risk related information and produce reports identifying losses and potential risk exposures.
• Implement billing and collection operations, effectively utilising current technology to maximise associated application procedures and accuracy.
• Contribute to the establishment and effective implementation of guidelines for credit ratings, credit worthiness and debt collection.
• Ensure accurate reconciliation of financial transaction records to supporting documentation to enable verification of the validity of transactions.
• Manage a credit management function and oversee the credit control function, motivating a team in order to achieve collections targets.
• Manage collections exceptions.
• Follow up on outstanding payments and renegotiate terms.
• Accountable for the quality execution of own and teams' work, within defined operating procedures, standards and work routines.
• Plan for the execution of own and other's tasks against a set framework.
• Proactively identify team-based work problems, determine root-cause and apply solutions in line with established guidelines, escalating more complex problems, providing the necessary information to solve problems.

Customer

• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.

• Contribute to a culture of service delivery excellence, which builds positive relationships and provides an opportunity for feedback and exceptional delivery within the team aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Ensure own and team adherence to specified standards, policies and procedures to prevent potential financial losses/wastage.

Learning and Growth

• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Effectively schedule and utilise the available human resources allocated to work area to perform specified tasks.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Ensure own and team compliance with applicable risk, governance and compliance processes and procedures. Escalates identified risks.

Competencies

Liberty Values

Technical Competencies

• Risk Awareness (Basic)
• Financial Administration (Intermediate)
• Reporting and Interpretation (Intermediate)
• Financial Acumen (Intermediate)
• Functional Policies and Procedures (Proficient)
• Customer Relationship Management (Basic)

Behavioural Competencies

• Organisation and Attention to Detail (Basic)
• People Management and Empowerment (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)