Career Opportunities at Liberty Group South Africa

Purpose

As an Actuarial Specialist you will be required to support the Liberty Africa Insurance Actuarial department by performing actuarial related work in the actuarial valuations and analytics area.

Key Responsibilities

• Performing actuarial valuation work covering Data checks and actuarial modelling work.
• Performing the calculation of Reserves, VNB, EV, Economic Capital stresses and Solvency as part of the regular actuarial reporting function including regulatory reporting
• Monitoring and reporting insights observed from experience monitoring and feeding this work into the business and into assumption setting.
• Performing budget modelling, reinsurance optimisation and other risk modelling work as required by the business from time to time
• Supporting senior Actuarial and Finance staff with value analysis work e.g. Analysis of Surplus, Analysis of Embedded value work and in drafting the actuarial valuation reports.
• Performing actuarial valuations and reporting under various bases including SAM and IFRS17.

Minimum Experience

• At least 1 - 5 years working experience, in a Life Insurance Actuarial environment.
• Actuarial Science techniques, calculations, principles and professional guidelines.
• Experience working with advanced Microsoft Excel, R and BasyF.

Minimum Qualifications

• Actuarial science degree with completion of at least 4 Actuarial subjects (towards qualification).

go to method of application »

Purpose

This role is accountable for ensuring client value by leveraging our research support portfolio to maintain renewal revenue and maximize customer retention across all of our clients.

Minimum Experience

2 - 3 years experience in a similar environment

Minimum Qualifications

• Higher Certificates and Advanced National (Vocational) Certificates [Level TBA: Pre-2009 was L4] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.

• Provide advice and support to find solutions to difficult customer complaints in order to achieve and maintain set customer service excellence standards.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Deliver on service level agreements made with internal and external stakeholders that meet or exceed client expectations.
• Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
• Build and maintain contact with customers to promote organisational products and services.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Ensures appropriate error handling and data cleanup' process. Maintains and manages data quality processes in business unit. Enforces coding standards and centralises data to reduce duplication.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

Technical Competencies

• Customer Understanding (Basic)
• Service Delivery (Basic)
• Query resolution (Basic)
• Customer Liaison (Basic)
• Customer Advice (Technical) (Basic)
• Business Administration Skills (Basic)
• Customer Relationship Management (Basic)

Behavioural Competencies

• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)

go to method of application »

Purpose

To plan, manage and monitor the implementation of revenue administration and collection services activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses.
• Ensure the effective collection of risk related information and produce reports identifying losses and potential risk exposures.
• Implement billing and collection operations, effectively utilising current technology to maximise associated application procedures and accuracy.
• Contribute to the establishment and effective implementation of guidelines for credit ratings, credit worthiness and debt collection.
• Ensure accurate reconciliation of financial transaction records to supporting documentation to enable verification of the validity of transactions.
• Manage a credit management function and oversee the credit control function, motivating a team in order to achieve collections targets.
• Manage collections exceptions.
• Follow up on outstanding payments and renegotiate terms.
• Accountable for the quality execution of own and teams' work, within defined operating procedures, standards and work routines.
• Plan for the execution of own and other's tasks against a set framework.
• Proactively identify team-based work problems, determine root-cause and apply solutions in line with established guidelines, escalating more complex problems, providing the necessary information to solve problems.

Customer

• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.

• Contribute to a culture of service delivery excellence, which builds positive relationships and provides an opportunity for feedback and exceptional delivery within the team aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Ensure own and team adherence to specified standards, policies and procedures to prevent potential financial losses/wastage.

Learning and Growth

• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Effectively schedule and utilise the available human resources allocated to work area to perform specified tasks.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Ensure own and team compliance with applicable risk, governance and compliance processes and procedures. Escalates identified risks.

Competencies

Liberty Values

Technical Competencies

• Risk Awareness (Basic)
• Financial Administration (Intermediate)
• Reporting and Interpretation (Intermediate)
• Financial Acumen (Intermediate)
• Functional Policies and Procedures (Proficient)
• Customer Relationship Management (Basic)

Behavioural Competencies

• Organisation and Attention to Detail (Basic)
• People Management and Empowerment (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)

go to method of application »

Purpose

• To develop automated solutions for Life underwriting. To develop and maintain the Liberty Digital Underwriting Rulebook. To support business development through automated underwriting solutions.

Minimum Experience

3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Critical Job

• Must have experience in automating Underwriting Rules Development.
• Underwriting Knowledge and Experience thereof and ability to marry this knowledge with the automation process is critical in this role.
• Experience in working with process automation is key in this role.

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

URAD will be an advantage. 

Outputs

Process

• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.

• Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
• Develop and manage processes associated with digital underwriting.

Customer

• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
• Develops and maintains relationships with business users and keeps business users updated with rulebook developments.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.
• Keep abreast of new digital underwriting solutions and trends (local and international).

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.
• Develop, review, update and manage rulebook and associated processes and maintain existing rules in conjunction with standards and governance. practices.
• Maintains and manages underwriting rulebook practice documentation.

Competencies

Liberty Values

Technical Competencies

• Underwriting process (Proficient)
• Efficiency improvement (Intermediate)
• Underwriting Skills (Intermediate)
• Insurance principles and practice (Intermediate)
• Digital technology solutions (Proficient)
• Software design (Digital) (Proficient)
• Product and/or Service Knowledge (Intermediate)
• Application of digital technologies (Proficient)
• Digital product ownership (Intermediate)

Behavioural Competencies

• Analytical Thinking (Intermediate)
• Problem Solving and Analysis (Intermediate)
• Teamwork and Cooperation (Intermediate)

go to method of application »

Purpose

• To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs.

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Consumer Services

Additional Minimum Qualifications

Outputs

Process

• Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.

• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Respond promptly to call centre calls in a professional manner, ensuring an excellent and accurate client service in enhancing organisation reputation.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Liaise and interact with customers via approved communication channels in a positive and helpful manner.
• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

Technical Competencies

• Product and/or Service Knowledge (Basic)
• Call reporting (Basic)
• Handling Difficult Calls (Intermediate)
• Inbound Phone Statistics (Basic)
• Query resolution (Intermediate)
• Customer Relationship Management (Basic)

Behavioural Competencies

• Customer Orientation (Basic)
• Customer service orientation (Basic)
• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Teamwork and Cooperation (Basic)
• Problem Solving and Analysis (Basic)
• Communicating with Impact (Basic)

go to method of application »

Purpose

To provide specialist advice and support in area of specialisation enabling the provision of effective fraud risk management services.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Office Administration

Process

• Provide guidelines and oversight to ensure the identification and assessment of business risk in order to create awareness and manage risk accordingly.
• Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
• Keep abreast of regulation and industry developments to advise and guide on key compliance risk issues; enabling informed decision making.
• Ensure the effective comparison between application with system and client details in order to control and minimise potential fraud risk.
• Implement and effectively execute fraud related prevention; consisting of detection, investigation and reporting on forensic investigation findings.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Monitor and provide feedback on the effectiveness of compliance practices and procedures: preventing illegal, unethical or improper conduct.
• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Technical Competencies

• Forensic Auditing (Proficient)
• Fraud Investigation (Proficient)
• LHL Governance and Regulatory Framework (Intermediate)
• Research and Information Gathering (Intermediate)

Behavioural Competencies

• Professional/Technical learning (Intermediate)
• Analytical Thinking (Proficient)
• Organisation and Attention to Detail (Intermediate)
• Problem Solving and Analysis (Intermediate)
• Governance, Ethics and Values (Intermediate)
• Relationship Management and Networking (Intermediate)

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.