MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropT...
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As a Team Lead in the Managed Services team, you will be responsible for client deliverables and managing the Property Accounting team in SA. You will be responsible for driving team metrics including revenue, utilisation, engagement management, along with client satisfaction and delivery efficiency. It will be your duty to provide leadership, mentoring and training to employees, while handling the distribution of work and ensuring engagements are completed and are successful according to the scope of work. You will act as a resource for delivery, escalations, participating in client committees, as well as cross departmental communication where appropriate.
As a Team Lead, it is anticipated you will spend 50% of your time managing and leading people and 50% of your time on functional work. However, this split may be adjusted and will be communicated by the leadership team if applicable. The below responsibilities are not an exhaustive list, and each one could contain more sub-tasks.
People Management
Conducting 1:1s with your direct reports (bi-weekly or as required).
Conducting Team check-ins.
Managing the full performance review process including addressing development opportunities and skills gaps for work coming in.
Supporting onboarding and training of new team members.
Managing leave and schedules.
Collaborating with Team Leads and Managers in Managed Services to promote a connected environment.
Collaborating with Senior Management and HR/TA with regards to recruitment and selection and the interview process.
Collaborate with business leaders across regions to strengthen the team with an emphasis on people management, culture and delivery excellence.
Client Delivery & Other Responsibilities
Act as a Client Lead on engagements, delivering more complex services whilst supporting the upskilling of the team.
Accurate and timely administrative tasks and time consumption reports for work delivered to clients for self and delivery team.
Filter team questions to support core processes and enabling functions.
Assist leadership team with special projects, operating mechanisms, initiatives for the Managed Services organisation.
Develops strong relationships with cross functional partners.
REQUIREMENTS:
Comprehensive knowledge of UK industry specific market segments, associated business rules, standard operating procedures and process best practices for property accounting and / or lease administration.
Be a subject matter expert in at least one of MRI’s Property Management software, e.g. QubePM, Horizon and ProLease Enterprise.
Must understand end-user processes, ideally having worked as an end-user previously.
Ideally have previous management experience.
Ability to work independently.
Ability to work under deadlines.
Good organisational skills and the ability to manage priorities.
A high degree of dependability, motivation and flexibility.
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