Team Leader - Policy administration at Hollard Insurance

Job Purpose

• Actively supervise the underwriting team.
• Organize day to day operations by establishing priorities, assigning work and scheduling tasks.
• Maintain the standards of the underwriting department thus enhancing the image of Hollard.
• Ensure all technical aspects within the underwriting team is adhered to

Key Responsibilities

• Operations Management: Ensure that targets and standards are maintained with the processing of new business, endorsements, renewals, and post loss. Manage compliance with SLA’s. 
• Reporting: Provide necessary reporting on financial and operational indicators relating to underwriting administration, i.e., daily, weekly operating report, loss ratios, outstanding mail count, motor discount report, renewal comparison report, growth etc. Provide feedback (reporting) to senior management on achievements, pending issues, problems, and suggested recommendations.
• Technical expertise: Ensure that policy transactions (new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately.
• Ensure reconciliation and allocation of all premiums received from intermediaries/brokers within the prescribed period.
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.
• Customer service: To ensure that customer service standards are maintained in accordance with service level agreements.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Coaching and support: Providing informal and formal coaching support to team.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players.

Required Knowledge and Experience    

• Sound understanding of commercial and short-term insurance with at least 5 years’ experience 3 years in supervisory position) including:
• Underwriting procedure
• Claims procedure
• Insurance terminology
• Legal knowledge (prescription act, insurance act, FAIS)
• Risk management
• Reinsurance and treaties
• Product knowledge
• Financial knowledge
• SASRIA

Educational Requirements    

• Min Matric
• NQF level 5 or equivalent Qualification
• Bcom Qualification - Advantageous

Deadline:14th September,2025