Team Leader QNA Inland at Old Mutual South Africa

Job Description

Responsible for developing a profitable portfolio of risks by leading a team of Underwriters that work in collaboration with the Sales team to achieve the organization profitability and growth targets. Improve customer experience by prioritizing the team’s workload according to complexity of risk and recommending changes to existing processes.

• Manage the team’s delivery by allocating work according to complexity of the request and underwriter mandates.

• Oversee data entry and processes and ensure the team adequately manages their workloads by setting targets and adjusting priorities according to seasonal volume variations.

• Review policy information, quote submissions, endorsements and renewal information that is captured into the in-house systems to evaluate whether the team interpret and implement decisions based on organisational rating guides that are within their defined mandate.

• Liaise with the Sales teams to ensure that their customers are pleased with the service provided and to take on performance feedback to improve current processes.

• Represent the Underwriting Support team to relevant governance groups and co-ordinate audit activities as well as manage subsequent team actions.

• Manage the compliance reporting on a monthly basis for the Speciality and RI lines of business.

Job Requirements & Qualifications:

• 5 year commercial experience

• 3 years Exp. in management or leadership role

• NQF 5 short term insurance qualifications