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  • Posted: Jan 12, 2021
    Deadline: Not specified
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    Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Team Leader: Sales

    To optimise sales performance through others in order to grow the client base and make Nedbank more profitable.

    Job Responsibilities

    • Ensure that sales targets are met.
    • Drive needs based selling by ensuring sales resources embed learning programmes and ethos.
    • Ensure growth of the main banked client base through direct team by driving cross selling and upselling opportunities.
    • Understand client needs and deliver great client service to ensure client satisfaction.
    • Ensure that clients are acknowledged by sales team and directed upon arrival.
    • Develop relationships with stakeholders through sharing referrals and collaborative check-ins.
    • Build trusting working relationships with subordinates, managers and support departments through regular engagements.
    • Drive successful client engagements through contacting clients for feedback and/ or client/ banker observations.
    • Optimise client flow through effective management of the Day-0 On boarding process.
    • Support the achievement of the business strategy, objectives and values.
    • Achieve business unit goals through capacity management.
    • Manage and track staff performance and apply corrective action where applicable.
    • Stay abreast of developments in field of expertise.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
    • Manage staff resources to ensure team efficiency, productivity and full participation.
    • Ensure direct report team deliver world class service by effective use of client experience measurement tools.
    • Allocate and review work to subordinates with clear accountability and take corrective action where necessary.
    • Encourage collaboration and ensure that the team has various networking opportunities with mono-lines and clients.
    • Drive sales initiatives and motivate direct reports to fulfil sales requirements.
    • Motivate and coach sales team to achieve their targets.
    • Ensure direct report team deliver world class service by effective use of client experience measurement tools.
    • Ensure transformational target are met.
    • Contribute to the Nedbank Culture building initiatives.
    • Participate and support corporate responsibility initiatives for the achievement of business strategy.
    • Seek opportunities to improve business processes, models and systems though agile thinking.

    Minimum Experience Level

    • 2 years experience in a sales and service environment

    Preferred Qualification

    • NQF 6 qualification in Sales and Accounting, FAIS qualification , RE1 exam.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Diploma

    Essential Certifications

    • Fais, Regulatory Examinations, Coaching Accreditation

    Type of Exposure

    • Managing a team of people
    • Communicating job requirements and performance standards to others
    • Creating a business plan
    • Measuring client satisfaction
    • Working with clients to solve client problems
    • Investigating and reviewing processes to improve client satisfaction
    • Assuming a key leadership role
    • Providing constructive feedback to employees
    • Managing business risks

    Technical / Professional Knowledge

    • Business administration and management
    • Change management
    • Client service management
    • Governance, Risk and Controls
    • Relevant regulatory knowledge
    • Service level agreements
    • Staff resource planning
    • Strategic planning
    • Business writing skills
    • Relevant Operating System

    Behavioural Competencies

    • Coaching the Sales Team
    • Motivating the Sales Team
    • Aligning and Executing Sales Strategy
    • Building Customer Relationships
    • Driving Successful Customer Engagements
    • Creating a Service Reputation
    • Making Sales Operations Decisions
    • Customer Focus

    Method of Application

    Interested and qualified? Go to Nedbank on jobs.nedbank.co.za to apply

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