Jobs at Nedbank

To manage the deliverables and development of software and/or maintenance team(s) to deliver on day to day tasks to address client requirements in line with Nedbank Business and Information Technology strategy.

Job Responsibilities

• Meet financial targets driving cost savings in daily operations of team and monitoring operational team costs. Drive delivery on agreed quality standards and turnaround times by monitoring deliverables
• Ensure projects are delivered cost effectively monitoring the actuals versus budget and raising deviations
• Drive productivity improvement in meaningful business MIS through monitoring and ensuring work tasks monitoring mechanism and measures are in place and tracked
• Ensure client needs are met driving the delivery of agreed Service level agreement, Operation level agreement or delivery agreements with clients and obtaining stakeholder approval on any changes. Build and maintain client relationship providing professional advise aligned to the business requirements of clients and conducting effective e change management
• Establish trusting relationships with clients through providing business relevant advise and consulting, engage with vendors driving optimal vendor delivery
• Ensure deviations are managed timeously and delivery meets customer expectations though management of personal projects
• Keep stakeholders informed ensuring that they are aware of impact and risk analysis results
• Operationalise agreed professional frameworks, methods, technologies, models within agreed parameters
• Consult and advise on decisions and solutions related to profession recommending solutions that are to be supported by viable return on investment and within mandate
• Ensure alignment to compliance requirement driving and monitoring compliance targets and implement mitigation plans, make quality decisions by through the monitor and identification of operational risks and raise corrective action
• Ensure team efficiency driving productivity and efficiency in delivery for self and team, ensure team projects are delivered on time monitoring and reporting on the team projects delivery
• Enable project governance and compliance monitoring progress and deviations and presenting information at relevant forums
• Accurately translate business requirements into project schedules and alignment to requirements as per the project
• Satisfactory post implementation review by conducting regular project contact sessions, mitigate project risks by identifying and raising risks to at appropriate forums
• Provide advise on the technical readiness, risk and impact of proposed implementation to production and participate in implementation forums
• Ensure smooth change management completing the required change management document's timeously and change migration through all relevant environments before implementation into production
• Create technical specifications across projects through Interpretation of the business requirements, and provide advice on the technical design relevant to their product area
• Provide advise through the review of technical design of team members within their product area and across impacted areas
• Ensure work are delivered and coordinate coding work tasks according to technical specifications, supervise and Monitor task delivery against project requirements and plan and escalate non delivery
• Ensure fault free production implementation of end to end testing through to sign off though the review and sign off all test packs plans and all testing related artefacts and integrated test plans
• Provide 1st and 2nd level problem solving into production support
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required

Minimum Experience Level

• 4 years in related functional teams and 1-2 years in supervisory/informal leadership roles (Mentoring) 5-6 years IT related experience

Qualifications

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate
• Foundation Management Programme

Type of Exposure

• Supported Transformation, Change and continued Improvement
• Provided Client Service
• Achieved Client and Relationship Results
• Built a high performance culture
• Customer Engagement Manager

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• General Communication Skills
• Estimations
• Organisational structure
• People practices
• Asset health management discipline

Behavioural Competencies

• Earning Trust
• Coaching
• Customer Focus
• Guiding Team Success
• Driving for Results
• Planning and Organizing

go to method of application »

To optimise sales performance through others in order to grow the client base and make Nedbank more profitable.

Job Responsibilities

• Ensure that sales targets are met.
• Drive needs based selling by ensuring sales resources embed learning programmes and ethos.
• Ensure growth of the main banked client base through direct team by driving cross selling and upselling opportunities.
• Understand client needs and deliver great client service to ensure client satisfaction.
• Ensure that clients are acknowledged by sales team and directed upon arrival.
• Develop relationships with stakeholders through sharing referrals and collaborative check-ins.
• Build trusting working relationships with subordinates, managers and support departments through regular engagements.
• Drive successful client engagements through contacting clients for feedback and/ or client/ banker observations.
• Optimise client flow through effective management of the Day-0 On boarding process.
• Support the achievement of the business strategy, objectives and values.
• Achieve business unit goals through capacity management.
• Manage and track staff performance and apply corrective action where applicable.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Manage staff resources to ensure team efficiency, productivity and full participation.
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Allocate and review work to subordinates with clear accountability and take corrective action where necessary.
• Encourage collaboration and ensure that the team has various networking opportunities with mono-lines and clients.
• Drive sales initiatives and motivate direct reports to fulfil sales requirements.
• Motivate and coach sales team to achieve their targets.
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Ensure transformational target are met.
• Contribute to the Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Minimum Experience Level

• 2 years experience in a sales and service environment

Preferred Qualification

• NQF 6 qualification in Sales and Accounting, FAIS qualification , RE1 exam.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Essential Certifications

• Fais, Regulatory Examinations, Coaching Accreditation

Type of Exposure

• Managing a team of people
• Communicating job requirements and performance standards to others
• Creating a business plan
• Measuring client satisfaction
• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Assuming a key leadership role
• Providing constructive feedback to employees
• Managing business risks

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Relevant Operating System

Behavioural Competencies

• Coaching the Sales Team
• Motivating the Sales Team
• Aligning and Executing Sales Strategy
• Building Customer Relationships
• Driving Successful Customer Engagements
• Creating a Service Reputation
• Making Sales Operations Decisions
• Customer Focus