Team Leader: Warranties-Value Added Products & Services (VAPS) at Telesure Investment Holdings (TIH)

Introduction    
We have an exciting opportunity for a Super Hero Sales Manager and we are looking for highly enthusiastic, driven, self-motivated, friendly Afrikaans speaking individuals who are passionate about creating exceptional relationships and world class experiences with our customers in our Value Added Products Department in Dainfern, South Africa.
Job Functions    Call Centre
Industries    Financial Services,Insurance
Specification    

• Supervise a team of 15 consultants working within established operational systems.
• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
• Act as first-line supervisor of a team providing operational support, and play key role in helping to achieve targets in areas such as productivity or turnaround times.
• Provide coaching to team members to develop their skills.
• Contribute to the preparation of various data and analytics reports.

Required Experience & Skills:

• Proven Sales Manager track record
• Excellent verbal command of the English Language
• Strong understand of the sales process and sales techniques
• A strong attention to detail

Requirements    

• Matric / SAQA accredited qualification*
• At least 2-3 Years Sales Manager experience in a Call Centre environment
• Experience in the insurance industry (Over 3 years to 6 years)
• Must have RE and Fais credits
• Degree / diploma in Business Management/ Marketing (Advantageous)

Disclaimers

• SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
• Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

• The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Job Closing Date    26/05/2021