Jobs at Telesure Investment Holdings (TIH)

Introduction    
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Functions    Call Centre,Client Services
Industries    Insurance
Specification    
Customer Management (External and Internal)
Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis

• Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Up-sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs,explain the selection to the customer, and influence the customer to make a purchase.

Correspondence

• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customized responses (internal and external).

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

• Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Operational Compliance

• Work according to an assigned schedule. Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Requirements    
General Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous);Class of Business (Advantageous) Customer Service certificate/or related qualification (Advantageous)

General Experience

• 2 or more years customer service experience (Essential); 1 year call centre experience in Financial services industry (Advantageous)

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.

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Introduction    
The Trainee Developer contributes to the organizational goals by creating and maintaining quality software systems.
Job Functions    Administration
Industries    Admin, Office & Support
Specification    

• To gain an understanding of the Software Development Lifecycle as it is applied within Telesure.
• To take responsibility for the execution, testing and documentation of minor software deliverables
• To ensure that quality software is delivered in alignment with software standards and in accordance with a pre-defined requirement and/or technical design.
• Ensuring current and ad-hoc work is carried out in a productive, timely and efficient manner
• To analyse and clarify pre-defined software requirements and/or technical designs to ensure comprehensive understanding of business need.
• To provide suitable solutions based on the business need, developed within the architecture framework.

Accountability for development.

• Training intervention attendance.
• Application of training, initiatives and process changes
• Taking career development and performance management seriously (look for ways to improve competence/results.
• Setting of own goals and working towards them.
• Continuous and constant improvement
• Ensure that business objectives and personal delivery aligns to and meets the TSW principles.
• Effectively build and maintain mutually beneficial internal relationships
• Leverage all available information from our partners, the industry, and internally to ensure we are constantly reviewing our departmental processes, systems and protocols
• with a view to improve efficiencies.
• Analyzing current performance inhibitors and finding solutions to ensure business continuity.

Requirements    
Knowledge and Experience Requirements

Level of Education:

Essential:

• Grade 12 (Standard 10) with University Entrance (NQF4)

Desirable:

• A recognized software development certification / degree / diploma

Experience:

Desirable:

• Desirable Knowledge Requirements:
• Knowledge of the Software Development Lifecycle
• Knowledge of System Design principles and frameworks

Skills:

• Communication (written and verbal)
• Analysis
• Logical Reasoning
• Adaptability and/or flexibility
• Development skills in preferred technologies and frameworks (IBM iSeries / Microsoft .Net etc) - preferable
• Previous experience within a financial services environment.

NB: Please take note that this AD is for pipelining purposes, shortlisted candidates will be contacted when a vacancy exists.

Job Closing Date    31/05/2021

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Introduction    
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes shortterm insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint.

Job Purpose

• Manage the successful end to end planning, execution and delivery of projects,
• to the required business objectives within the constraints of time, cost and quality.

Job Functions    Administration,Business Analyst,Project Management
Industries    Insurance
Specification    

• Project, Program and Portfolio Management
• Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.
• Ensure projects are realistically planned, organised and resourced, to deliver against requirement / project plan.
• Facilitate the process whereby the collection of initiatives is sensibly sorted, added to, removed from, etc based on the individual item’ cost, benefits, alignment to business and enablement objectives.
• Develop and execute a formal business change management and communications plan.

Project and Program Deliverables

• Lead the planning and delivery of a wide range of information gathering and stakeholder consultation activities and specify, negotiate, and agree on program and project deliverables ensuring integration across the program.
• Remain deliverable focused with each unique project delivering a product service result. Make decisions regarding the project, in context of the project boundaries, within the overall envelope of approved time, cost and scope and is accountable for the results of the project. Ensure a clear understanding of the project goals and stakeholder expectations. Effectively negotiate and define scope of work with all stakeholders thereby ensuring effective delivery.

Project and Program Stakeholder Engagement

• Develop and implement stakeholder engagement strategies and plans across the program to identify relevant stakeholders, to create mutually supportive working relationships, and to ensure that each stakeholder has an appropriate share of voice at both project and program levels.
• Ensure effective communication to business owners, internal customers and other relevant stakeholders, to keep them informed, facilitate decision making, take corrective action and set direction.
• Build sound working relationships with all relevant stakeholders, delivery partners and 3rd parties.
• Continuously promote the use and benefits of the portfolio function and obtain buy-in from business and stakeholders.
• Ensure the effective facilitation of all stakeholders’ input.

Project and Program Risks and Issues Management

• Ensure that risks, issues, dependencies, and constraints are managed appropriately at program and project levels. Where risks or issues threaten delivery of the program, initiate delivery of appropriate recovery plans.
• Where necessary, develop, agree on, and implement solutions to overcome these.
• Transparently manage and control project delivery through effective management and communication of risks, issues, expectations, scope change and decisions required.

Project and Program Resource Management

• Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization.
• Effectively manage resources, skill requirements, and workload distribution in accordance with business priorities. Motivate resources to achieve a unified approach.

Project and Program Reporting and Reviews

• Specify and lead the delivery of the project review process to ensure that stakeholders are able to evaluate progress and agree on change at appropriate points.
• Build and maintain an effective delivery model in collaboration with delivery partners in order to facilitate the consistent implementation of the collection of initiatives at a suitable level of quality. Implement sufficient governance practises to ensure cross-functional alignment and understanding.
• Build and implement required processes and mechanisms to measure the overall effectiveness of a portfolio and the impact on overall business results.
• Maintain portfolio effectiveness levels through ensuring that the business invests in strategic key drivers; capacity is optimised; execution happens efficiently; that the business can absorb the level of proposed change; and that the required benefits are realised.
• Track and report on the financial business benefit reports.

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.
• Remain conscious of all individual listings in the portfolio and to develop a ‘big picture’ view and maintain an understanding of the collection which will allow for a current and future enterprise view of all initiatives; impact; synergies; and conflicts.

Work Scheduling, Allocation and Document Preparation

• Assign short-term work schedules to a team in order to achieve expectations while following established timelines.
• Ensure compliance of projects to EPO project governance framework and methodology.
• Ensure effective and efficient project administration including project documentation, schedule planning and maintenance.
• Prepare moderately complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarizing data for reports.
• Facilitate the process whereby new business needs are documented and communicated.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality.
• Effectively co-ordinate all project resources to ensure timeous quality deliverables.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements    
General Education

• Grade 12/ SAQA Accredited Equivalent (Essential);
• 3 year Degree or Diploma and/or Professional certification in Change/Project management (Advantageous);
• Business Analysis qualification (Advantageous);
• Post Graduate Qualification in a relevant field (Advantageous)

General Experience

• 2 or more years’ experience in the discipline of Project/Change Management (Essential);
• Experience in Financial Services Industry (Advantageous);
• User Acceptance Testing experience (Advantageous)
• Business Analysis experience (Advantageous)

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
Job Closing Date    06/05/2021

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Introduction    
We have an exciting opportunity for a Super Hero Sales Manager and we are looking for highly enthusiastic, driven, self-motivated, friendly individuals who are passionate about creating exceptional relationships and world class experiences with our customers in our Value Added Products Department in our Mount Edgecombe Branch, Durban, South Africa.
Job Functions    Call Centre
Industries    Financial Services,Insurance
Specification    

• Supervise a team of 15 consultants working within established operational systems.
• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
• Act as first-line supervisor of a team providing operational support, and play key role in helping to achieve targets in areas such as productivity or turnaround times.
• Provide coaching to team members to develop their skills.
• Contribute to the preparation of various data and analytics reports.

Required Experience & Skills:

• Proven Sales Manager track record
• Excellent verbal command of the English Language
• Strong understand of the sales process and sales techniques
• A strong attention to detail

Requirements    

• Matric / SAQA accredited qualification*
• At least 2-3 Years Sales Manager experience in a Call Centre environment
• Experience in the insurance industry (Over 3 years to 6 years)
• Must have RE and Fais credits
• Degree / diploma in Business Management/ Marketing (Advantageous)

Disclaimers

• SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
• Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Job Closing Date    05/05/2021

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Introduction    
Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design within an application area, working individually or coordinating development as part of a team.
Job Functions    Information Technology
Industries    Insurance
Specification    

Application Software Development

• Develop existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Applications Software Maintenance

• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Information Security

• Implement required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Organizational Capability Building

• Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Application Software Roadmap

• Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Technical Competencies:

Application Development

• Work independently and provide technical guidance when required on how to develop software using programming languages.

Computer skills

• Support business processes independently by understanding and the effective use standard office equipment and standard software packages, and provide technical guidance as needed.

IT Testing

• Work independently and provide technical guidance when required on how to ensure that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

Assessment

• Work with guidance to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Action Planning

• Work independently and provide technical guidance when required on how to develop appropriate plans or perform necessary actions based on recommendations and requirements.

IT Data Management

• Work with guidance to manage information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.

IT support

• Work with guidance to monitor, diagnose and fix technological problems.

Planning and Organizing

• Work with guidance to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

Compliance

• Work with guidance to achieve full compliance with applicable rules and regulations in management and/or operations.

Verbal Communication

• Use clear and effective verbal communications skills independently and provide technical guidance when required on how to express ideas, request actions and formulate plans or policies.

Numerical Skills

• Use an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance.

Program installation, versioning and configuration

• Apply concepts of knowledge / skill and works with guidance.

Writing skills

• Use clear and effective writing skills with guidance to express ideas, request actions and formulate plans or policies.

Presentation skills

• Work with guidance to communicate with other people by speaking in a clear, concise and compelling manner.

Tasks

• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Develop and direct software system testing and validation procedures.
• Direct software programming and development of documentation.
• Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
• Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
• Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
• Prepare reports or correspondence concerning project specifications, activities, or status.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
• Coordinate installation of software system.
• Monitor functioning of equipment to ensure system operates in conformance with specifications.
• Oversee and assign work to programmers, designers, technologists, technicians, or other engineering or scientific personnel.
• Advise customer about or perform maintenance of software system.
• Train users to use new or modified equipment.

Requirements    
Education

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• A recognized software development certification / degree/diploma (Essential)

Experience

General Experience

• 3 or more years experience using relevant programming languages or technologies (Essential)
• Azure experience (Advantageous)

Skills

• C#
• SQL
• WCF
• Restful API’s

Knowledge of:

• Azure (Advantageous)
• Web API
• PostgreSql (Advantageous)
• JSON & XML
• Nuget
• Memory & Distributed Caching

Additional Information

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
• As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times.
• By applying for this role, you consent to having your relevant qualification and or accreditation or
• confirm that you are working towards meeting the competency requirements.
• You further consent to the relevant information being verified.

NB: Applicants who have not received any correspondence from us within 30 days from the closing date can consider themselves unsuccessful.
Job Closing Date    31/05/2021

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Introduction    
We have a great opportunity for a Sales Consultant in our Short term Insurance space, the successful applicant will contribute to the organisational goals by achieving sales through new and existing clients
Job Functions    Call Centre
Industries    Financial Services,Insurance
Specification    
Job Specification:

• Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.
• Contribute to the achievement of organisational objectives through understanding and delivering the
• required individual targets (e.g. achieving talk time targets, sales targets etc.).
• Deliver efficient customer service levels through effective call management.
• Achieve operational requirements and service delivery through effective time and attendance management.
• Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
• Understand the customers’ unique profile, identifying a relevant course of action based on customer needs
• and undertake an appropriate course of action ensuring customer satisfaction.
• Responsible for individual actions and the delivery of high quality standards.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Requirements    
Essential:

• Matric / Grade 12/ SAQA Accredited Equivalent*
• At least 1- 2 years sales experience, preferably in the short term or long term insurance industry

Desirable:

• The appropriate FAIS accreditation and RE
• A relevant 3 year Business related degree / diploma

Disclaimer

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

#Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Job Closing Date    26/05/2021

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Introduction    
We have an exciting opportunity for a Super Hero Sales Manager and we are looking for highly enthusiastic, driven, self-motivated, friendly Afrikaans speaking individuals who are passionate about creating exceptional relationships and world class experiences with our customers in our Value Added Products Department in Dainfern, South Africa.
Job Functions    Call Centre
Industries    Financial Services,Insurance
Specification    

• Supervise a team of 15 consultants working within established operational systems.
• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
• Act as first-line supervisor of a team providing operational support, and play key role in helping to achieve targets in areas such as productivity or turnaround times.
• Provide coaching to team members to develop their skills.
• Contribute to the preparation of various data and analytics reports.

Required Experience & Skills:

• Proven Sales Manager track record
• Excellent verbal command of the English Language
• Strong understand of the sales process and sales techniques
• A strong attention to detail

Requirements    

• Matric / SAQA accredited qualification*
• At least 2-3 Years Sales Manager experience in a Call Centre environment
• Experience in the insurance industry (Over 3 years to 6 years)
• Must have RE and Fais credits
• Degree / diploma in Business Management/ Marketing (Advantageous)

Disclaimers

• SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
• Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

• The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Job Closing Date    26/05/2021

go to method of application »

Introduction    

• Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health
• insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

Job Functions    Call Centre,Client Services,Management
Industries    Insurance
Specification    
Leadership and Direction
Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Performance Management
Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Operations Management

• Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Data Collection & Analysis

• Collate and analyze claims processing data using pre-set tools, methods and formats. Involves working independently. This may involve identifying trends regarding the customer experience.

Customer Management (Internal)

• Help senior colleagues manage client and customer relationships by using relevant client systems.

Document Management

• Create and ensure compliance with a company wide document management system.

Administration

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

Correspondence

• Respond to escalated requests using telephonic conversation or emails (internal and external).

Requirements    
General Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Essential); Relevant FAIS Qualification (Essential); Bcom Degree or equivalent (Advantageous)

General Experience

• 3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (Essential);

Managerial Experience

• 1 or more years experience of supervising and directing people and other resources to achieve specific end results (Essential)

 

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered

Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Job Closing Date    03/05/2021

go to method of application »

Introduction    
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Functions    Call Centre,Client Services,Management
Industries    Insurance
Specification    
Leadership and Direction
Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Operations Management

• Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Data Collection & Analysis

• Collate and analyze claims processing data using pre-set tools, methods and formats. Involves working independently. This may involve identifying trends regarding the customer experience.

Customer Management (Internal)

• Help senior colleagues manage client and customer relationships by using relevant client systems.

Document Management

• Create and ensure compliance with a company wide document management system.

Administration

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

Correspondence

• Respond to escalated requests using telephonic conversation or emails (internal and external).

Requirements    
General Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Essential); Relevant FAIS Qualification (Essential); Bcom Degree or equivalent (Advantageous)

General Experience

• 3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (Essential);

Managerial Experience

• 1 or more years experience of supervising and directing people and other resources to achieve specific end results (Essential)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Job Closing Date    03/05/2021