Tech Delivery Lead at Absa Group Limited (Absa)

Job Summary

• Responsible for the planning, mobilisation, management and execution of Voice Technical Change Strategic and Business as Usual projects, through the entire Technical Change Lifestyle (BCL) by using approved project-management principles.

Job Description

• Drive large-scale, strategic Voice and Contact Center initiatives, including infrastructure upgrades (e.g., server builds) and application modernization aligned with the Java strategy.
• Work with business and technology to define requirements in order to meet  strategic objectives, including the development or assistance in the development of business cases
• Define, scope and plan the projects and agree structure and deliverables
• Obtain sign-off for the business case from the Project Sponsor and Steering Committee
• Prepare and agree detailed project or sub project responsibilities with the Project Sponsor
• Ensure investment is well funded and that the senior management are aware of their responsibilities in achieving the successful delivery of the associated projects
• Agree resource requirements for the Project with the Project Sponsor and secure them from available project resources
• Prepare a quality plan for each project that outlines the overall approach to quality, identify the standards to be employed and developed in the preparation of products and plans
• Ensure that the project concepts developed are in alignment with Medium Term Plans (MTPs) and enterprise architecture according to the BCL methodology
• Calculate the project benefits and ensure that they are included in MTP
• Manage the activities of the project-team members, as well as line role-players and subject-matter experts assigned to the project
• Co-ordinate the work of the project teams
• Comply with the appropriate structures established and maintained by the Portfolio Lead.
• Manage relationships with line role players, business sponsors and owners
• Manage and run the routine programme meetings
• Manage project issues and risks
• Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion on programme level.
• Monitor and control the use of resources and funds against the original budget
• Ensure that service contracts include a clear specification of the suppliers responsibilities
• Establish an agreed audit plan to monitor progress on a regular basis and to audit quality
• Agree resource plans with the Portfolio Lead or Sponsor and manage the recruitment of staff, contractors and external consultants
• Ensure that staff, where appropriate, are adequately trained and prepared for implementation of the solution
• Review and quality-assure the project team deliverables
• Act as a task manager for Implementation Managers
• Conduct a regular review of individual and team performance targets

COMPETENCIES

• Deciding and initiating action
• Adhering to principles and values
• Relating and networking
• Persuading and influencing
• Writing and reporting
• Analysing
• Planning and organising
• Adapting and responding to change
• Coping with pressure and setbacks

MINIMUM REQUIREMENTS

• B Sc. or B Sc (Eng) or B Comp Sc or equivalent NQF level 6 or higher qualification
• Agile Certified
• Prince2 or Managing Successful Programmes (MSP) and PMP or PMBOK certification or qualification
• Two (2) years experience within a Banking or Financial Institution
• Minimum five (5) years direct experience in managing successful business and technology change projects and/or programmes
• Proficient in MS Office (Word, Excel, PowerPoint, JIRA, Confluence and Outlook)  and the Internet
• No criminal record

PREFERRED REQUIREMENTS

• NQF level 7 or higher qualification
• Project Management experience gained in a complex Financial Service environment
• Solid experience in managing Technology driven initiatives, preferably in Voice / Contact Center environments.
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

GENERAL

• The appointment will be made in line with the Divisional Employment Equity strategy

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: September 23, 2025