Tech Infrastructure Specialist - EM South (Temporary Contract) at adidas Group

Key Responsibilities:

• Responsible for day-to-day IT services, ensuring business systems are operating effectively.
• Implement infrastructure to support business needs and ensure customer satisfaction.
• Monitor the organization's retail infrastructure, managing network outages with the global support teams to minimize downtime and disruption to trade.
• Execution of global infrastructure rollouts in partnership with the functional infra-areas to completion so that expected business benefits are realized.
• Collaborate with internal teams to identify IT requirements for upcoming projects and provide technical expertise during project planning and execution.
• Manages internal and external stakeholders through appropriate communication and reporting.
• Follow-up to ensure that end-user IT requirements or issues are resolved promptly for optimal performance.
• Identify, support and drive IT innovations and standard, best practice IT solutions.
• Evaluate emerging technologies and make recommendations for IT infrastructure improvements to enhance operational efficiency.
• Manage external vendor and service provider relationships.
• Allocates tasks to the respective team members considering experience, complexity, workload, and organizational efficiency.
• Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
• Local travel within South Africa may be required.

Key Relationships:

• Global IT and Infrastructure Delivery Hubs
• Business Tech Consultants / Analysts
• Respective business functions (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
• External Service Providers

Knowledge, Skills and Abilities:

• Ability to translate business requirements into cost efficient (IT) solutions.
• Experience in managing and leading small/medium sized IT projects.
• Technical proficiency and awareness.
• Familiarity with Agile / ITIL framework and IT service management principles.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies. 

Requisite Education and Experience / Minimum Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years IT experience, with 2 years project management, previous experience leading a team of technical engineers also beneficial.
• Proven experience in IT support and project delivery, preferably in a corporate environment.
• Proficiency in project management methodologies and tools.
• Strong knowledge of network infrastructure, hardware, software and security best practices.
• Excellent communication skills and the ability to work effectively in a team environment.
• Understanding of different cultures, and able to work with people from other functions/markets.