Tech Officer: Systems Engineer at BCX

 To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving.

• Monitoring of all Backoffice servers using ESM monitoring Tools i.e. MOM, SCOM, CA Unicenter, Patrol
• To provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer services.
• Keeping abreast of technologies
• Remote 2nd level server support to various client sites
• Receiving of system automated calls via Remedy and dealing with them according to Work Instructions
• Escalation of high impact incidences to Competencies and site support
• Working in a team and must be a team player with cognizance of importance of job specifications
• To work effectively and productively with 3rd line support
• Conforming to internal procedures, specifically regarding monitoring and escalation.
• Motivate and coach junior staff members to produce desired results, providing technical advice and guidance on work activities.

Required Certification/Professional Registration MCSA (Microsoft Certified Systems Administrator

• Qualification Grade 12 (NQF 4) with the relevant IT certification
• Experience 3-5 years’ experience in a similar role
• 3-5 years’ experience in MCSE Server Infrastructure/MCSA/Exchange 2012/2016
• 2-4 years’ experience and knowledge in the following is an advantage:
• Application of Specialisation Areas (eg. messaging):
• Understanding of Networking
• ITIL Framework
• MCITP
• MCSE 2003

Experience using ESM Monitoring tools:

• MOM
• SCOM
• CA UniCenter
• Patrol
• Remedy experience