Tech Officer: Systems Training at BCX

Core Description

• Provide efficient and effective systems training to client on the various platforms and software solutions that the business uses for the PERSAL system. Help drive a culture that embraces the use of technology in the business.

Key Deliverables / Primary Functions

• Design, develop and deliver training programs to the client’s staff and external clients. Ability to translate technical concepts into practical, user‑friendly training content
• Analyse training needs and create training materials, including presentations, job aids, and e-learning modules.
• Deliver training sessions using a variety of methods, such as instructor lead classroom-based training, virtual classroom training, and E-Learning modules and assessments.
• Evaluate the effectiveness of the training programs and make necessary improvements.
• Ensure that training materials and sessions are up to date with the latest industry trends and technologies. Ability to develop training manuals, job aids, videos, and assessments
• Collaborate with other trainers, subject matter experts, and stakeholders to ensure that training programs meet the organization's needs.
• Manage and maintain the learning management system (LMS) to track and report on training activities and progress.
• Provide support to staff and clients during and after training sessions.
• Strong working knowledge of current and emerging technologies.
• Keep abreast of the latest trends and developments in the IT industry to enhance training delivery and content.
• Adaptable and open to continuous learning in fast‑changing technology environments.

Core Functional Skills & Capabilities

• Customer Focus
• Customer Management
• Attention to detail
• Documentation Management
• Facilitation

Core Behavioural Competencies

• Creating & Innovating
• Job Match
• Applying expertise & Technology
• Working with people
• Writing and Reporting

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or related field

Additional Education -Preferred /Advantage

Experience

• A minimum of two (2) to three (3) years working experience in providing systems and/or software training ideally on the Moodle platform and using Articulate Storyline 360.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Level of engagement - Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Full-time Office Based position.
• Billable