BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications
Key Deliverables / Primary Functions
- Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.
- Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.
- Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.
- Maintaining good client relations.
- Tracking and managing work records, as well accurately compiling reports, including job reports.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Revenue Generating
- Billable
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Core Description
- To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Core Functional Skills & Capabilities
- Customer Focus
- ICT Knowledge
- Problem solving
- Technology Consulting
- Teamwork
Core Behavioural Competencies
- Job Match
- Culture Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Certifications
- CompTIA A+
- A+
- Linux Certification (CompTIA Linux, LPIC)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement : Internal and external clients
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- The main purpose of this position is to execute cabling related installations, ensuring optimum and cost-effective hardware engineering services while maintaining a high level of customer satisfaction
Key Deliverables / Primary Functions
- Install and maintain new UTP and fibre data cables, maintain existing data cables, attend to logged project calls as requested by the Call Centre or Cabling Project Team, troubleshoot cabling related problems and ensure that the correct support standards are adhered to.
- Assume accountability for the quality of service by ensuring that the customer’s standards and specifications are adhered to and ensuring that BCX Field Services and the Client’s standards are kept through no re-opened incidents.
- Take responsibility for control of the stock issued, including mobile device (PDA), ensure adherence to all stock related processes, notify relevant managers of stock issues, and reduce wastage.
- Ensure that all relevant documentation is completed timeously and accurately.
- Communicate with Management on any relevant information, ensuring regular notification of any problems identified within the assigned area.
- Ensure that any Company assets utilised are cared for in a proper manner.
- Ensure compliance to all Health and Safety standards, both BCX Field Services and their Clients, and report any unsafe conditions to management.
Core Functional Skills & Capabilities
- Customer Service
- ICT Knowledge
- Problem solving
- Technology Consulting
- Teamwork
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in cabling installation and maintenance.
Certifications
- UTP Cabling Certification
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- Efficient management of the Branch Logistics Staff and Maintenance stock holdings within the relevant branches.
Key Deliverables / Primary Functions
- Plan Maintenance, Consignment and Bond stock holdings sufficient to enable onsite resources to attend incidents within the contracted Service Levels with the clients.
- Oversee the receiving, storing, and distributing of stock within the assigned areas of responsibility.
- Control and verify the inventory levels by conducting regular physical counts and reconciling with the data system.
- Investigate losses and discrepancies.
- Manage the storing, packaging, and handling of equipment, ensuring that resources adhere to acceptable procedures, according to the current National Logistics Standard and relevant ISO policy, thus enabling accurate stock takes and to guarantee ease of retrieval.
- Evaluate deliveries, shipments, and product levels to improve inventory control procedures.
- Build business relationships with suppliers and clients.
- Manage and provide leadership to the Branch Logistics Teams by ensuring successful performance output.
Core Functional Skills & Capabilities
- Decision Making
- Team Management
- Customer Service
- Analytical and Problem Solving
- SAP Warehouse Management
Core Behavioural Competencies
- Job Match
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Leading and supervising
- Planning & Organising
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Supply Chain Management
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- Minimum of 3 years’ experience in a procurement role, with at least 1-year in a supervisory or senior position
- Or
- If only Grade 12, then 5-years’ experience in a procurement role, with at least 3-years’ in a supervisory or senior position.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
- Non-Billable
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Core Description
- Responsible for coordinating the set-up of key meetings for the Strategic Project Management Office, tracking attendance and providing administrative support for the meetings including reading pack preparation, meeting note taking and action tracking.
- The incumbent will also be responsible for preparing and circulating reports on strategic projects as required.
Key Deliverables / Primary Functions
- Prepare meeting packs, format and proofread documents and reports prior to circulation to key stakeholders
- Provide support for regular and ad hoc meetings (manage agendas, organise meeting notes, and follow-up on action items)
- Assist with follow-up and receipt of project documentation
- Provide any applicable training and on-boarding to Strategic Project Office ways of working.
- Participate in project closeout including collation of lessons learned for timely completion and record keeping
- Set up and manage a Teams Site for Project documentation and ensure all documents are scanned and filed in electronic form prior to project completion
- Coordinate all event planning for the Strategic Projects Office
- Support preparation of motivation Memos for procurement, create POs and PRs and take accountability for reconciliation of expense against provisioned budget
Core Functional Skills & Capabilities
- Project Management
- Technical Report writing
- Business Acumen
- Presentation
- Microsoft Office
Core Behavioural Competencies
- Creating & Innovating
- Entrepreneurial & Commercial thinking
- Coping with pressures & setbacks
- Planning & Organising
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Business Administration
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
or
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Internal to the business.
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- Provide efficient and effective systems training to client on the various platforms and software solutions that the business uses for the PERSAL system. Help drive a culture that embraces the use of technology in the business.
Key Deliverables / Primary Functions
- Design, develop and deliver training programs to the client’s staff and external clients. Ability to translate technical concepts into practical, user‑friendly training content
- Analyse training needs and create training materials, including presentations, job aids, and e-learning modules.
- Deliver training sessions using a variety of methods, such as instructor lead classroom-based training, virtual classroom training, and E-Learning modules and assessments.
- Evaluate the effectiveness of the training programs and make necessary improvements.
- Ensure that training materials and sessions are up to date with the latest industry trends and technologies. Ability to develop training manuals, job aids, videos, and assessments
- Collaborate with other trainers, subject matter experts, and stakeholders to ensure that training programs meet the organization's needs.
- Manage and maintain the learning management system (LMS) to track and report on training activities and progress.
- Provide support to staff and clients during and after training sessions.
- Strong working knowledge of current and emerging technologies.
- Keep abreast of the latest trends and developments in the IT industry to enhance training delivery and content.
- Adaptable and open to continuous learning in fast‑changing technology environments.
Core Functional Skills & Capabilities
- Customer Focus
- Customer Management
- Attention to detail
- Documentation Management
- Facilitation
Core Behavioural Competencies
- Creating & Innovating
- Job Match
- Applying expertise & Technology
- Working with people
- Writing and Reporting
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or related field
Additional Education -Preferred /Advantage
Experience
- A minimum of two (2) to three (3) years working experience in providing systems and/or software training ideally on the Moodle platform and using Articulate Storyline 360.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Analyse the Human Resource and Payroll system (PERSAL) by applying government prescripts, assessing system changes, and compiling specifications for developers to reduce production risk, and communicate findings clearly through meetings and teamwork.
Key Deliverables / Primary Functions
- Monitor government Acts & prescripts; implement amendments onto PERSAL Salary & Tax systems.
- Compile detailed, comprehensive system specs enabling technical teams to apply changes.
- Document, test, and implement specs with formal sign-offs per ISO processes.
- Configure test data and manage Beta environment for system enhancements.
- Verify system amendments against legal prescripts and approved specifications.
- Supervise annual IRP5 process (print & electronic) and reconciliations.
- Manage stop-order correspondence and follow-ups (agreements, tax clearance, MFC certificates).
- Request and validate development of operational and legislative system reports.
- Draft Treasury/Accountant-General Practice Notices and PERSAL notices for departmental distribution.
- Provide continuous business improvement advice on HR/payroll to clients.
- Deliver daily field support and troubleshooting to end-users.
Core Functional Skills & Capabilities
- Quality Management
- Stakeholder management
- Service and System Integration
- Systems Testing
- Human Resources theories and best practice
- Payroll Skills and expertise
Core Behavioural Competencies
- Applying expertise & Technology
- Analysing
- Delivering Results & Meeting customer expectations
- Job Match
- Planning & Organising
- Writing and Reporting
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Human Resources or Finance
Additional Education -Preferred /Advantage
Experience
- At least three (3) years of working experience in Finance and Human Resource of Government supporting and providing technical service delivery to clients.
- OR
- At least five (5) years of working experience in Finance and Human Resource of Government supporting and providing technical service delivery to clients.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement with all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Responsible for the software development, programming, and support of solutions within the Human Resource and Payroll (PERSAL) space. This role focuses on mainframe-based system changes, from technical specification through to implementation, while providing expert advice to clients and users.
Key Deliverables / Primary Functions
- Compile and interpret technical specifications based on user requirement studies.
- Develop program specifications and database designs (Adabas).
- Produce technical documentation for programs and sub-systems.
- Code and implement large-scale information system changes in a mainframe environment.
- Use Natural programming language and Adabas tools to meet client requirements.
- Apply Job Control Language (JCL) knowledge to support system operations.
- Take responsibility for the system testing function for all allocated change requests.
- Conduct program and sub-system testing to ensure compliance with technical specifications.
- Coordinate the user acceptance testing (UAT) phase and manage technical system implementation.
- Provide ongoing systems support within the Government Payroll space.
- Engage directly with clients to understand needs and ensure requirements are met.
- Assist in solving business problems by providing detailed, expert advice and guidance to users at all levels.
Core Functional Skills & Capabilities
- Customer Focus
- Customer Management
- Creative Thinking
- Attention to detail
- Analytical Skills
Core Behavioural Competencies
- Analysing
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Job Match
- Writing and Reporting
- Creating & Innovating
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or related field
Additional Education -Preferred /Advantage
Experience
- At least three (3) years of working experience in both in the Natural / Adabas technology.
- OR
- At least five (5) years of working experience in the Natural / Adabas technology.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement with all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
go to method of application »
Core Description
- To manage the execution of IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements. To monitor adherence to project management governance, principles, standards, and methodologies.
Key Deliverables / Primary Functions
- Define project plans incorporating scope, budget, and timeframes to ensure quality and successful project execution.
- Manage the delivery of multiple, large-scale, projects to successful completion in accordance with scope, budget, timeframe, and service level agreements.
- Monitor governance and quality of the projects, including adoption of PMO methodologies, principles, tools, standards, and processes.
- Provide onsite guidance for the project team to build and motivate team members to meet project milestones. Resolve issues, conflicts, dependencies, and critical path deliverables.
- Track and report on project status and performance, monitoring project overheads and capital expenses, project deliverables, dependencies, and timeframes.
- Identify and mitigate risks within the project and manage project change requests to ensure successful and on-time project delivery.
- Contribute to process improvement initiatives to improve project delivery.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance.
Core Functional Skills & Capabilities
- Project Management
- Product Knowledge
- Process Orientation
- Business Acumen
- Communication
Core Behavioural Competencies
- Job Match
- Deciding & Initiating Action
- Adapting & Responding to change
- Planning & Organising
- Delivering Results & Meeting customer expectations
- Writing and Reporting
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Business
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ relevant experience and relevant Project Management certification
- OR
- 7 years’ relevant experience and relevant Project Management certification.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement
- Internal stakeholders and external clients
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Client Roaming
- Billable
- Hybrid Remote Worker
Method of Application
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