Tech Officer: Verification & Enablement at BCX

Core Description

 Conduct verification analysis, testing, inspection and repair and to dispense equipment at service stations and POS as set out in the customer SLA. 

Key Deliverables / Primary Functions

Repairs and maintenance – Analysis, Calibration, Verification and installation 

• Assisting with verification and testing as per required work instructions, procedures and standards 
• Analyse equipment failure and conduct repairs on faulty dispensing equipment and components 
• Effectively install and commission dispensers and peripheral equipment 
• Maintain equipment in a serviceable and functional condition 
• Ensure stock availability and accuracy of stock utilisation and allocation per site 
• Obtain monthly calibration schedule and ensure that all calibrations are done as per schedule issued 
• Submit all calibration documents within x1 day of calibration completed 
• Identify and resolve systems problems and report feedback to customers 
• Ensure collecting, correct allocation of and distribution of samples 
• Carry out all work and projects as assigned by management and as per SLA requirements 
• Ensure job cards are signed off by the Dealer and delivered within deadlines 
• Job cards to be completed indicating root cause, description of job and stock utilisation on site 
• Liaise with helpdesk to close calls after job completion 
• Ensure compliance with Safety Standards and Vehicle procedures - 
• Site reviews – Planned Maintenance & Verification and conduct 6 (six) monthly site reviews 
• Respond to all maintenance calls within the required SLA, ensure that call closure procedure is followed 100% of the time 
• Assisting with the Issue of the necessary verification certificates, result reports, supplementary certificates, rejection certificates and additional reports as required 
• Provide feedback and reports in accordance with SLA for inspections, site repairs and site reviews 
• Report any suspicious and/or illegal occurrences and escalate high level problems to Management 
• Trouble-shoot and constantly inform IT Specialist of faults and remedial actions 
• Notify Helpdesk of any matters or issues that may affect the planned working schedule 
• Tag and close pump for repairs if necessary 
• Analyse and identify health and safety hazards - Weekly audit on all regulatory and HSE requirements, Tool box talks, PPE, vehicle inspections, safety files and control files  
• Inform helpdesk of out-of-scope problems identified 
• Close site calls /enquiries with Helpdesk 
• Fully understand and comply with the SLA contractual requirements 
• Promote and build on the company brand and name 
• Develop and maintain good customer relationships 
• Installation of pump systems as per customer requirements 
• Assist with projects, installations and ad-hoc work 
• Achievement of 75% on annual theoretical and practical training 
• Report capacity availability to Management for re-deployment to urgent sites 
• Successful completion of stand-by duties and responsibilities 

Functional Skills

• Organisational skills
• Ability to handle multiple projects at any given time of various sizes
• Ability to work under pressure and to tight deadlines
• Customer-first Mindset
• In depth knowledge and understanding of client’s pump software systems
• In depth knowledge and Technical understanding of mechanical and electronic dual dispensing equipment

Behavioural Competencies

•  Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• Grade 12 (NQF 4) with relevant IT Certification
• Industry specific Annual Theoretical and Practical training

Experience

• 3 – 5 years’ experience in fuel pump metrology and oil industry standards  
• Understanding of all fuel dispensing equipment in the Southern African market 
• Understanding of the calibration and assisting regulatory process 
• Knowledge of Forecourt equipment & various site systems 
• Valid plier 

Certifications / Professional Registration

• Qualified Verification Officer – SANAS approveVerification Officer Certificate – registered with NRCS
• Detailed understanding of SANAS 10378:2005
• Detailed understanding of Trade Metrology Act 77 of 1973
• Health & Safety Training in accordance with OHSA