Fresh Jobs at Smollan

Description

• We are on the lookout for a Sales Consultant in Century City/Milnerton

As a Sales Consultant, you will be responsible for:

• Customer Satisfaction and Service
• In-store Sales and Marketing
• Administration

Requirements

• 2-3 years’ experience in Sales
• Matric
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Computer literacy – MS office suite

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Description

• Manage Promotional Activity
• Pro-Active Operational Excellence
• Teamwork and Self-Management
• People Management 
• Efficient Achievement of Targets
• Monitor New Innovations
• Business Insights and Execution
• Control Expenses
• Stakeholder Engagement
• Achieve POP Objectives

Requirements

• 3-5 years sales experience in FMCG environment at a managerial/ supervisory levelEssential / Minimum0-5 years
• Relevant Diploma/Degree at NQF level 6 or 7
• Code 8 Driver’s license
• Sales management skills
• Decision making skills
• Communication (verbal & written)
• Analysis & Problem Solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership Skills
• Planning & organising
• Negotiation skills

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Description
KEY RESPONSIBILITIES:

Store Placement:

• Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.

Policy Adherence:

• Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.

Weekly Meetings:

• Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.

Weekend Activations:

• Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.

Execution Excellence:

• Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of HP products.

Price Ticket Maintenance:

• Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.

Merchandising Execution:

• Execute in-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.

Relationship Building:

• Build fruitful relationships with retailers and their staff, fostering collaboration and support for HP products.

Professionalism:

• Adhere to a dress code supplied by HP, always presenting a professional and polished image.

Demonstrations and Engagement:

• Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.

Hygiene and Maintenance:

• Ensure demo product maintenance and hygiene, always keeping demonstration materials clean and presentable.

Event Support:

• Provide support to retailers when HP Brand is involved with store-related events or activities, contributing to the success of promotional initiatives.

Requirements
QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent required; additional education or training in sales or marketing preferred.
• Previous experience in retail sales, customer service, or brand promotion preferred.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.
• Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.
• Detail-oriented with a focus on execution excellence.
• Ability to work independently and manage time effectively in a fast-paced retail environment.

ATTRIBUTES:

• Enthusiastic and outgoing with a passion for customer engagement.
• Professional demeanour with a commitment to representing the HP brand with integrity.
• Adaptability and flexibility to work weekends and accommodate changing schedules.
• Team player with a collaborative mindset and willingness to support team objectives

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Description

• The Data Visualisation Developer is a key member of the Deployment team and works on the reporting process and tasks for their service line as assigned. The tasks include the running and checking of reports for delivery as well as the development of custom and ad hoc reports as allocated by the Deployment Manager and the Data Visualisation team as required. The work allocated would be for standard and syndicated solutions that require some evaluation and originality.
• The Data Visualisation Developer works closely with the Deployment Manager and full Deployment team and interacts with the Client Success, and the greater Data Visualisation team in the resolution of any data issues that he or she is unable to resolve on their own. The Data Visualisation Developer may also start engaging with clients together with Client Success to understand the clients’ needs and reporting requirements.

Report running and checking

• Runs reports (monthly, weekly, and daily) and checks to ensure that the reports are correctly refreshing, and that data is accurately reflecting in the reports.
• Reviews any automated checks and refreshes for accuracy and correctness.
• Identifies any errors within the data and communicates these to the relevant team to fix.
• Ensures that the reporting frameworks are complete and ready for delivery within the agreed timeframes.
• Identifies any issues and communicates progress and challenges on an ongoing basis and escalates any issues for resolution.
• Troubleshoot and resolve issues and escalate complex issues for joint resolution.

Report Changes

• Receives report change briefs from Client Success or the Deployment Manager and executes these changes (calculations, dashboard elements, aesthetic changes) with guidance as required.
• Works on both syndicated and standard reports and some integrated and more complex reporting solutions under guidance as required. Work would be done under supervision and guidance of Senior Data Visualisation Developer as required.

Communication and Adhoc Reporting Tasks

• Engages with the Client Success team and/or clients to complete any ad hoc reporting tasks and creates new reports as required.
• Troubleshoots and resolves issues and communicates progress and challenges and escalates only complex issues for resolution.
• Other tasks within the Data Visualisation team as identified and required

Creates new data sources and new reports

• Creates Pyramid (and/or other BI and analytics tools used by Smollan) datasources.
• Creates new reports by inputting new calculations, time frames, measures etc.
• Updates and moves reports over to newer versions ensuring correct reporting standards.

Completes new set-ups in the Deployment Team

• Completes a Data Engineer briefing document and participates in review meetings to ensure an understanding of reporting requirements and deliverables for new set-ups.
• Is proficient at setting up new clients and standard reporting within the relevant service line and has a full understanding of the process of set ups from data receipt to reporting.
• Checks and signs off on setup checks for completeness and has a full understanding of new set-ups deliverables, to ensure the successful integration into the team.

Participate in Key Project & Stakeholder Meetings

• Attends, participates in, and contributes to the planning meetings with the Deployment team by keeping the team and Deployment Manager informed of work progress, deliverables and planning and prioritising for the following day or week.
• Identifies and provides on-going feedback regarding improvements that can be made to the reporting process and reports.
• When necessary, attends and participates in client meetings together with the Client Success team and/or Deployment Manager to understand the client’s business and reporting requirements for execution.

Training Assistance

• Assists in the training and mentoring of new team members by doing training as required and guiding the new team member through the induction period and training process as relates to the Data Visualisation role.

Requirements
Minimum Qualifications: 

• Bachelor’s Degree/NQF level 7 in Computer Science, Information Technology, Informatics, Information Systems or equivalent qualification;
• Pyramid Analytics Certification (Advantageous)
• Microsoft Power BI Data Analyst Associate/ Tableau/ Qlikview
• Certification (Advantageous)

Minimum Experience: 

• 3 - 5 years in a data centric role with exposure to end-to-end dashboard design, complex SQL/data modeling, and direct stakeholder interaction.
• Knowledge, Skills & Abilities: Advanced proficiency in tools like Pyramid, Tableau, Power BI,or QlikView/QlikSense. Should be able to create complex calculations, parameters, and interactive dashboards
• Data Manipulation (SQL): Ability to query databases to troubleshoot "data issues" or prepare datasets for reporting is essential
• Knowledge of, and a conceptual understanding of Data Warehousing principles, SQL and data modelling

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Description

• Sales Management
• Shelf Health Management
• Control Expenses
• Execution of Point of Purchase 
• Administration
• Customer Service and Satisfaction

Requirements

• 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a related FMCG environmentEssential / Minimum0-5 years
• Diploma/NQF level 5, Driver’s license (code 8)
• Sales acumen
• Marketing knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Organisational skills

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Description

• Regular Customer Updates with Notes|Log in to the Vision system daily in order to keep up to date with changes and lead times Identify any repair delays timeously Manage client expectations by informing customers promptly about changes in repair lead times .
• Assessment of Customer Needs|Display a positive body language at all times when engaging with customers and present in the store Adhere to the appropriate dress code as indicated Demonstrates knowledge and understanding of products and services Identify customer needs and address requests in an appropriate manner Verify and communicate whether the matter at hand can be resolved in-store Demonstrate a strong proficiency in the understanding of smartphones and mobile devices, with excellent knowledge of computer, laptop and tablet operating systems .
• In-Store Activation, OBF, Fault Escalations, Repairs and Stock Control|Process activation requests promptly Effectively run tests with relevant testing equipment to identify faults and problems Verify and confirm order booking as per procedure Effectively explain fault escalation and resolution process to customers Demonstrate the ability to escalate faults, facilitate repairs and manage stock according to set policies and procedures .
• Process Management: Repairs |Inform and effectively communicate with customers about the repair process and the default time frame to be expected for repairs Actively monitor the repair turnaround time and keep customers informed on progress .
• Assessment of Customer Needs |Provide a detailed explanation of the post-service assessment process to customers Follow the approved script (Telkom way) Greet customers in a friendly manner Constantly assess and monitor if the customer's needs are being met .

Requirements

• 1-3 years’ experience in Retail and Frontline customer experience, preferably within the telecommunications industry. An understanding of mobile data and its components as well as operating systems, and MCSE experience advantageous
• grade 12(Matric)
• A+, N+, MCSE
• Problem solving skills
• Time Management Skills
• Communication skills
• Network, computer and mobile device proficiency
• Troubleshooting and quality orientation
• Diagnostic skills

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Description

• Customer Satisfaction and Service
• In-store Sales and Marketing
• Administration

Requirements

• 2-3 years’ experience in SalesEssential
• Minimum two years experience in sales
• Diploma/NQF level 5
• Driver’s license
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Computer literacy – MS office suite