Tech Specialist (Specific Technology) at Nedbank

Job Purpose

• The Specific Technology Specialist messaging specialist will be responsible for all activities involving messaging, including but not limited to analysis, development, modification, installation, testing and maintenance of messaging software. The successful candidate needs to possess a strong understanding of messaging systems (including hardware and software solutions), cloud computing as a concept, the Z/OS operating system and assisting architecture in creating direction. They will evaluate vendor-supplied software packages and make recommendations to IT Management. Modifies and/or debugs vendor-supplied utilities and packages. Modify, install, and prepare technical documentation and keep messaging standards up to date. Additionally diagnose, isolate, and debug software problems and performs problem resolution while participating in forums addressing outages. Monitors systems capacity and performance, plans and executes disaster recovery procedures and provides Tier 2 technical support. This function include periodic capacity planning as well.

Job Responsibilities

• Consult and provide advice on the use of the specific technology. Address the needs of the bank by deploying, supporting and configuring the specific technology.
• Develop solutions using knowledge of the technology.
• Ensure ongoing availability within the SLA requirements.
• Ensure maximum exploitation of the technology features across multiple business initiatives.
• Identify further opportunities for use of the technology.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Participate in Research and Development related to specific technology.
• Ensure alignment with emerging technologies, and impact on Nedbank technologies.
• Participation in design forums, project forums, user groups and Request For Proposal (RFP).
• Design optimal technical solution in the Nedbank technologies. Contribute expertise into a design document related to specific technology and its impact on Nedbank technology.
• Participate in proof of technology and proof of concept, with recommendations.
• Document and maintain documents relevant to specific technologies and its standards.
• Maintain technology road map in alignment with strategic IT policies and procedures.
• Ensure implementation of solution is aligned to best practice.
• Enable skilling and required corrective action taking place by sharing knowledge and industry trends with team.
• Obtain buy-in for developing new and/or enhanced processes to improve the functioning of stakeholders' businesses.
• Maintain up to date landscape views and technical guidelines of how specific technology is implemented at Nedbank.
• Attend technology specific industry forums and compile and present technical papers.
• Provide problem solving in high impact incidents.
• Present to stakeholders on any impact or change to specific technology.
• Engage with vendors related to specific technologies.
• Present on the exploitation of the technology.
• Become a trusted consultant by providing trustworthy information and acknowledging if advice cannot be provided.
• Expand IP beyond own technology speciality. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Contribute to the content of the curricula for stakeholders.
• Enable skilling and required corrective action to take place.
• Grow the profession through technical mentoring.
• Review vendor training offerings. Ensure the continuity of the technical specialist pipeline.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Essential /Preferred Certifications

• IBM MQ System Administration V9 and above would be advantageous
• Azure / AWS cloud certifications would be advantageous

Essential Certifications

• Accredited where formal expert certification on technology is available FPL or JMP or equivalent

Working Knowledge

• Z/OS Operating System, IBM MQ V9 and above, IBM MQ Systems Administration, The IBM MQ Appliance M2001/M2002/M2003. TCP/IP, MQIPT termination in DMZ, Azure Essentials, AWS Essentials, IBM Cloud Pack for Integration (CP4I), Automation, MQ Monitoring Products, JCL, VSAM, TSO, SDSF, Containers on OpenShift, Scripting Languages (YAML), Orchestration (Kubernetes), Automation and automated deployments.
• Sound knowledge and understanding of MQ administration
• Security standard and protocols (SSL)
• Understanding and experience across multiple operating systems/platforms

Minimum Experience Level

• 5 - 7 years experience in an IT environment of which at least 2 years in a senior role from feeding career streams and at least 3-5 years specialisation in the specific technology
• Sound knowledge and understanding of MQ administration
• 5 yrs Technical Experience (Message Queuing Administration
• 2 yrs BM MQ system administration

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Business principles
• Change management
• Industry trends
• Principles of financial management
• Principles of project management
• Research methodology
• Business writing skills
• Cluster Specific Operational Knowledge
• Data Analysis and Interpretation
• Relevant governing body practises and guidelines
• Product trends
• Compliance of license contracts knowledge
• Mentoring
• Industry best practise frameworks
• Business consulting and facilitation
• Relevant Governance controls and regulatory knowledge
• Information Technology concepts
• System Development Life cycle(SDLC)
• Role relevant related technologies
• Service orientated Architecture (SOA)
• Systems design
• Knowledge of specific technology
• Single technology
• Object Orientation (Devlopers)
• IT Solutions Architecture
• IT Infrastructure Architecture

Behavioural Competencies

• Applied Learning
• Decision Making
• Innovation
• Stress Tolerance
• Driving for results
• Quality Orientation
• Technical/Professional Knowledge and Skills