Technical Assistant - Pinetown at Motus Aftermarket Parts

Requirements and Experience

• Grade 12 or equivalent
• Management Certificate/ Diploma
• 5 years management experience in a workshop or similar role
• Valid driver license with a clean record
• Customer service and Sales experience of at least 5 years in a workshop environment
• Excellent communication skills
• Good computer skills and at least 3-4 years working experience on a recognized in-house system (Pastel/ Automate/Quick books etc.
• Minimum of 5 contactable work references
• Time management and attention to details skills
• Ability to work in a high-pressure environment.
• Clear criminal record

Duties and responsibilities

• Effective stock control of the depot in conjunction with the Depot Manager
• Managing the workshop in the depot and increase productivity.
• Check and manage the quality of all work completed before it leaves the depot
• Responsible for Counter and Telephonic sales and the related invoices/feedback.
• Technical assistance and feedback to customers
• Submission of warranty claims and resolving customer complaints
• Relationship building with all productive staff and monitoring training requirements
• Meeting Sales targets and budget as set by Head Office from time to time in conjunction with the Depot manager
• Daily planning of the workload and distribution of job cards – pro-actively checking for parts availability for next day jobs
• “Hands-on” working knowledge of productive staff’s roles and job functions is a must
• Onsite fitments at dealerships in the surrounding area
• Directly responsible for the safe-keeping and control of stock at the depot
• Responsible for always keeping the daily stock movements up to date on the in-house system and completing stock takes in an accurate and timeous manner.