Technical Client Manager at Faircape Group

About the Role

• Faircape Security Solutions is seeking a Technical Client Manager to join our growing security and technology team.
• This role is ideal for a technically minded, client-focused professional who understands integrated security environments and can translate risk assessments into practical, compliant, and scalable security solutions.
• You will work with new and existing clients, conducting risk assessments, designing multi-layered security strategies, preparing proposals, and supporting business growth through the adoption of modern security technologies.

What We Offer

• Above-market salaries, aligned to experience, expertise, and the value you bring
• Quarterly performance bonuses, recognising consistent delivery and results
• Long-service leave, rewarding loyalty and long-term contribution
• Onsite barista with free, barista-made coffee 
• Subsidised vending machine snacks
• Discounts on Faircape ISP packages
• Fixed flexi-time between 06:30 – 18:30, supporting work-life balance within a structured framework
• A stable, professional working environment backed by a well-established organisation
• Ongoing collaboration with experienced security and technology professionals, many of whom have worked together for years

Key Responsibilities

Duties include, but are not limited to:

• Conducting comprehensive security risk assessments for new and existing clients
• Designing and proposing integrated security solutions (technology, systems, and procedures) aligned to client risk profiles
• Preparing professional proposals, reports, and solution documentation
• Developing and maintaining security policies and procedures aligned to legislation, best practice, and operational requirements
• Supporting new business development, with a focus on modern and emerging security technologies
• Advising clients on technology integration, scalability, and future-proof security planning
• Liaising with Neighbourhood Watches, City Improvement Districts (CIDs), service providers, and relevant stakeholders when required
• Building and maintaining strong client relationships as a trusted security advisor

Qualifications & Experience

• Relevant qualification or certification in Electronic Security, Security Technology, Risk Management, or a related field
• Proven, hands-on experience in integrated security solutions, including technology-enabled environments
• Strong understanding of security risk assessments, layered security planning, and compliance
• Ability to design and explain complex security solutions clearly and professionally
• Experience within residential estates, commercial, healthcare, or community-based security environments (advantageous)

Key Attributes & Competencies

The successful candidate will demonstrate:

• Strong analytical and problem-solving skills, with a practical approach to risk and solution design
• High levels of professional judgement and attention to detail
• Excellent communication and presentation skills, able to engage confidently with clients and stakeholders
• A collaborative mindset, working effectively with long-standing industry professionals and internal teams
• Commercial awareness, balancing client needs, risk mitigation, and viable security solutions
• A self-driven, accountable approach in a structured, deadline-driven environment
• Forward-thinking interest in emerging security technologies and innovation
• Strong integrity, discretion, and professionalism, aligned to Faircape’s values

Specific Requirements

• Solid and positive written references letters
• Own reliable transport
• Clear health record
• Clear credit record
• No criminal record