Technical Fleet Operations & Telematics Specialist at Profile Personnel

Job Description

• We are seeking a high-calibre Technical Fleet Operations & Telematics Specialist to take ownership of the technical and operational “nerve centre” of our fleet environment. This is not a traditional administrative role. It is ideally suited to a technically strong, detail-driven professional who thrives at the intersection of fleet operations, I.T. infrastructure, AI-powered telematics and client support.
• You will be responsible for ensuring that all tracking systems, AI camera technologies and technical infrastructure are fully optimised, while coordinating field operations and delivering a high standard of service to corporate clients.

Key Responsibilities

Fleet Systems & Operations Management

• Manage and optimise cloud-based Fleet Management Systems (FMS) to ensure accurate, automated workflows.
• Monitor system performance and ensure maximum uptime across all fleet assets.
• Conduct regular data integrity audits, ensuring all vehicles, SIM cards and devices are correctly configured and reporting.

Telematics & AI Camera Systems

• Configure, calibrate and monitor AI-driven camera systems (ADAS and DSM).
• Support platforms such as Netradyne, Lytx, HikVision and MDVR solutions.
• Assist with remote setup of AI safety features, including driver behaviour and fatigue monitoring.

Technical Installation & Lifecycle Coordination

• Coordinate field technicians and fitters for installations, repairs and de-installations.
• Manage the full technical lifecycle of telematics hardware deployments.
• Perform remote system health checks to confirm device communication before job completion.
• Provide remote technical guidance on hardware installation, wiring and signal testing.

Networking & Technical Troubleshooting

• Diagnose and resolve connectivity issues related to APNs, IP addressing, DNS, VLANs and network latency.
• Troubleshoot hardware-to-server communication failures.
• Ensure seamless integration between tracking units, cameras and associated systems.

Client Relationship Management

• Act as the primary technical contact for corporate clients.
• Translate technical issues into clear, professional communication.
• Provide real-time updates on installations, faults and resolutions.
• Maintain strong client relationships, even in high-pressure or escalated situations.

SLA & Service Delivery

• Monitor and enforce Service Level Agreements (SLAs).
• Ensure “Unit Down” and “Camera Fault” issues are resolved within required timeframes (24–48 hours).
• Maintain high responsiveness to client queries, particularly for critical issues.

Minimum Requirements

Experience:

• Minimum 3+ years in a technical administrative, telematics or fleet management environment.
• Exposure to Tracker, Cartrack, Ctrack, Mix Telematics, Bidfreight or Kargo National is highly advantageous.

Technical Knowledge:

• Strong understanding of GPS/GSM communication and telematics systems.
• Experience with AI dashcams, MDVR or CCTV systems.
• Solid networking fundamentals, including IP, APN, DNS and VLANs.

Systems & Tools:

• Proficiency in platforms such as Ctrack, Cartrack or Mix Telematics.
• Experience working with CRM and telematics back-office systems.

Communication & Soft Skills:

• Excellent verbal and written communication skills in English.
• Ability to remain calm, professional and solutions-focused under pressure.
• Strong coordination and organisational ability.

Advantageous:

• Afrikaans or Xhosa language skills.
• Experience supporting field technicians remotely.