Technical Lead - Global Support (CPT) at BETSoftware

You Bring:

• A minimum of 7 years’ experience within a development
• Proficiency in architectural design principles and fundamental
• Demonstrated mentoring/leadership
• Detailed knowledge of the SDLC and management of software
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
• Excellent communication, motivational and interpersonal
• Strong attention to

What You’ll Do:

Technical Leadership

• Lead the Team through collaboration sessions and knowledge sharing initiatives.
• Engage with software architects to ensure development is aligned with architectural guidelines.
• Work with developers, designers and analysts to ensure solutions meet application and performance requirements and goals.
• Review code for quality, standards, and reliability.
• Ensure that all technical solutions meet compatibility, usability, security, and peak performance standards at the highest level.
• Drive processes within the Team that optimise system efficiency and resource utilisation.

Quality of Software Implementation

• Establish rigorous testing standards and processes before deployment.
• Ensure the delivery of complete, well-tested solutions that meet user objectives.
• Provide relevant documentation to support Teams to reduce development support load.
• Where possible implement quality self-analysis mechanisms within the solution for early fault detection before critical failure.
• Develop solutions that allow for future modifications with minimal defects.

Initiative and Innovation

• Implement improved processes that have a positive effect on the Team’s performance and company’s bottom line.
• Technical issues and opportunities are addressed promptly, considering dependencies.
• Actively resolve problems and, when needed, work after hours to ensure resolution.
• Show foresight to prevent errors or delays in
• Show initiative by acquiring and applying new knowledge and skills within the team and beyond.
• Apply new abilities to daily operations to improve product and system performance.
• Ensure techniques, technologies, tools and processes used are in line with industry best
• Generate new ideas and challenge the status quo, take risks, support change and encourage
• Search for opportunities to create new ideas and innovate or improve efficiencies wherever
• Solve problems through questioning the status
• Adapt to change with a growth mindset, handle pressure, and demonstrate resilience. Make quality decisions through collaboration, considering both short- and long-term impacts, and reviewing all information carefully.

Knowledge share

• Identify team members needing specific skills and upskill them through coaching and mentorship.
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in the transfer of said

Coaching/Mentoring

• Provide guidance, training, and problem-solving assistance to other Team Members from a technical point of view.
• Mentor and contribute to the growth of junior, intermediate and senior Team
• Design and deliver end-user training and training