Vacant Jobs at BETSoftware

You Bring:

• Degree / Diploma in computer science or related field.
• Atleast 1-2 years’ experience within a development environment or successful completion of the BET Software Graduate program.
• 1-2 years SQL experience.
• 1-2 years C# experience.
• 1-2 years .NET core experience.
• 1-2 years of restful API experience.
• 1-2 years of server/client-side language is advantageous.
• Understanding of key design principles.
• Proficiency in HTML, CSS, JavaScript, and jQuery.
• Understanding of server-side CSS.
• Good written and verbal communication skills.
• Strong attention to detail.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Good interpersonal skills.

What You’ll Do:

Design Fit-for-Purpose Solutions & Algorithms

• Design solutions using the most appropriate approved architectural pattern.
• Design solutions for multi-tier architectures.
• Ensure design meets best practices and is Test, DevOps, and Support friendly.

Perform Planning

• Identify and establish objectives for self.
• Work on objectives or goals within the timeline.
• Consider all reasonable factors, impediments, and obstacles.

Implementation - Ensure the Solution is Functionally Complete

• Deliver a solution that covers all the agreed-specified tasks and user objectives.
• Deliver a correct solution that provides the correct results with the needed degree of precision.
• Ensure checked-in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution Has a High Usability Factor

• Ensure the users of the solution can achieve specified goals with effectiveness, efficiency, and satisfaction.
• Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency.
• Ensure the solution protects the user against making errors.
• Ensure the user interface is pleasing and presents a satisfying interaction for the user.

Implementation – Ensure the Solution is Reliable

• Ensure the solution performs appropriately under agreed conditions for extended periods without the need for intervention (despite potential attacks).
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.
• Ensure the solution is maintainable, and actively seek methods to reduce downtime.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability and effective error messaging.

Implementation – Ensure the Solution Has Effective Security

• Ensure the solution is secure and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorisation and types.
• Ensure the solution has high integrity where the solution prevents unauthorised access to, or modification of computer programs, data, or settings.
• Ensure the solution has a high degree of survivability despite third-party interventions (attacks, human errors, hardware, or software faults).
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/repudiated later.
• Ensure wherever actions can be traced uniquely to the entity that performed it.
• Ensure wherever possible the identity of an entity can be proved to be the correct one.

Implementation – Ensure the Solution is Maintainable

• Ensure relevant documentation is provided to support teams to reduce the development support burden.

Verify Deployed Solutions

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.

Respond to Outages & Failures

• Provide proactive support to Peers, Testing, Dev Support, and Operational teams so the number of escalations to the development team is reduced, thereby maximising development time.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for your or your teams’ solutions.
• Perform troubleshooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency, and effectiveness.
• Maintain solutions that have completed development and are in the operations phase.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

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You Bring:

• Languages - C#, Javascript, HTML (non- negotiable).
• Knowledge of Front end and Back End development.
• Front End - Understanding Javascript Frameworks.
• Understanding of API design requests and response cycles.
• Knowledge of creating database and managing information.
• Familiar with Rest API.
• Understanding of object orientated programming.
• Postman (advantageous).
• At least 3-5 years’ experience within a development environment is advantageous.
• 2-5 years database experience.
• 3-5 years server/client- side languages is advantageous.
• Good written and verbal communication skills.
• Strong attention to detail.

 What You’ll Do:

Technical Outputs:

Perform Planning

• Identify and establish objectives for self and team.
• Work on objectives or goals within timeline.
• Consider all reasonable factors, impediments and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

 Implementation - Ensure the Solution is Functionally Complete

• Deliver a solution which covers all the agreed specified tasks and user objectives.
• Deliver a correct solution which provides the correct results with the needed degree of precision.
• Ensure checked in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution is Reliable

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
• Ensure the solution is robust and remains continually available.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.

Respond to Outages & Failures

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
• Ensure over time, the solution becomes more mature where the interval between the interventions remain operational, become less frequent.
• Ensure in the event of a failure reduce effective downtime is to the minimum possible.

Implementation – Ensure the Solution has Effective Security

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorisation and types.
• Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
• Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/repudiated later.
• Ensure wherever possible actions can be traced uniquely to the entity which performed it.
• Ensure wherever possible the identify of an entity can be proved to be the correct one.

  Implementation - Ensure the Solution is Maintainable

• Ensure the solution and its relevant code base supports ease of modification for future maintainers.
• Ensure the use of appropriate standards and methods.
• Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
• Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
• Ensure relevant documentation is provided to support teams to reduce development support burden.
• Apply a strategy of re-usability so an asset can be used in more than one solution or in building other assets.
• Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

Verify Deployed Solutions

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
• Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for your or your teams’ solutions.
• Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
• Maintain solutions which have completed development and are in the operations phase.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Direct 3rd Party Development Partners

• When required supply appropriate information, domain knowledge and access to partners.
• Provide timely, relevant and constructive feedback to assist the partner to achieve success.
• Take corrective action when deviation from the plan is observed.
• Take all appropriate steps to ensure organisational success.

Behavioural Outputs:

Adaptably Resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans and procedures in order to align with strategic direction of the organisation and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision Making Quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and improving

• Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

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You Bring:

• A minimum of 7 years’ experience within a development
• Proficiency in architectural design principles and fundamental
• Demonstrated mentoring/leadership
• Detailed knowledge of the SDLC and management of software
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
• Excellent communication, motivational and interpersonal
• Strong attention to

What You’ll Do:

Technical Leadership

• Lead the Team through collaboration sessions and knowledge sharing initiatives.
• Engage with software architects to ensure development is aligned with architectural guidelines.
• Work with developers, designers and analysts to ensure solutions meet application and performance requirements and goals.
• Review code for quality, standards, and reliability.
• Ensure that all technical solutions meet compatibility, usability, security, and peak performance standards at the highest level.
• Drive processes within the Team that optimise system efficiency and resource utilisation.

Quality of Software Implementation

• Establish rigorous testing standards and processes before deployment.
• Ensure the delivery of complete, well-tested solutions that meet user objectives.
• Provide relevant documentation to support Teams to reduce development support load.
• Where possible implement quality self-analysis mechanisms within the solution for early fault detection before critical failure.
• Develop solutions that allow for future modifications with minimal defects.

Initiative and Innovation

• Implement improved processes that have a positive effect on the Team’s performance and company’s bottom line.
• Technical issues and opportunities are addressed promptly, considering dependencies.
• Actively resolve problems and, when needed, work after hours to ensure resolution.
• Show foresight to prevent errors or delays in
• Show initiative by acquiring and applying new knowledge and skills within the team and beyond.
• Apply new abilities to daily operations to improve product and system performance.
• Ensure techniques, technologies, tools and processes used are in line with industry best
• Generate new ideas and challenge the status quo, take risks, support change and encourage
• Search for opportunities to create new ideas and innovate or improve efficiencies wherever
• Solve problems through questioning the status
• Adapt to change with a growth mindset, handle pressure, and demonstrate resilience. Make quality decisions through collaboration, considering both short- and long-term impacts, and reviewing all information carefully.

Knowledge share

• Identify team members needing specific skills and upskill them through coaching and mentorship.
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in the transfer of said

Coaching/Mentoring

• Provide guidance, training, and problem-solving assistance to other Team Members from a technical point of view.
• Mentor and contribute to the growth of junior, intermediate and senior Team
• Design and deliver end-user training and training

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You Bring:

• Required relevant qualifications in IT or A+, N+ certification from a recognised institution.
• At least +3 years’ experience in a Service Desk/Helpdesk environment, infrastructure remote support.
• Exposure and experience within an IT Helpdesk service desk.
• Degree or Diploma in Information Technology (advantageous).
• CompTIA A+, N+ (advantageous).
• Azure Certification (advantageous).
• Microsoft 0365 Certification (advantageous).
• ITIL Foundation certification (advantageous).
• Experience with service level agreements and client database maintenance (advantageous).
• Experience in Networking, Telecoms, and Microsoft applications (advantageous).

What You’ll Do:

• Act as an escalation point for technical support for all IT Helpdesk services.
• Management of ITSM ticketing system aligned with ITIL framework, reporting, and time management.
• Management of any escalations relating to IT infrastructure.
• Ability to administer user accounts on Active Directory.
• Manage escalations related to IT infrastructure, including coordinating with Level 2 and Level 3 support teams and external vendors to resolve complex technical issues.
• Monitor and communicate connectivity disruption, service interruption, and backup alerts to the business promptly.
• Interacts when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Provide feedback to Senior management and Execs on the status of all unresolved queries escalations.

Build on KMDB & Documentation Reporting

• Compile technical standard operating procedures for all known errors.
• Compile and provide daily incident, service request, and change management reporting.
• Compile and verify printer audits: Printer readings and printer locations.
• Maintain records and prepare clear, complete, and concise reports.

Technical Support

•  Assists in troubleshooting technical problems reported or escalated, including software, hardware, communications, network‐related problems and third-party products for Hollywood Group/BET Software end users.
• Independently resolves routine problems; recognises problems which require a higher level of expertise.
• Provides maintenance support and repairs on desktop computer systems; installs operating system upgrades; configures system software; monitors hardware, mobile devices, audio visual, and software performance.
• Builds and assembles personal computers.
• Analyses system failures, notifies appropriate personnel, and takes appropriate action.
• Assists with network design and strategic planning.
• Define root causes and offer technical specialist solutions to the rest of the team.
• Provider of new fixes that are documented for use by Grads, Tier 1 , and Tier 2 personnel.
• Perform a variety of specialised technical tasks in the installation, maintenance, and repair of information technology and telecommunication systems.
• Configures, documents and distributes new equipment and software to users; maintains records, including a complete and updated inventory of all computer equipment, data communication equipment, and network software versions.
• Proven record in developing work plans, procedures, and schedules to ensure assignments/projects are completed in a timely and efficient manner.
• Assists in providing end user training for equipment and software within scope of network operations.
• A researcher and evaluator of various hardware and software technologies; assisting with analysis and recommendation of hardware/software solutions.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
• Assist with antivirus products.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot and respond to multichannel tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all issues correctly and accurately in the ticketing system.
• Proven knowledge of Methods, tools, and techniques of testing, troubleshooting, problem solving, at a Senior Information Technology level.
• Previous knowledge of implementing methods and techniques in developing and delivering training on software applications and solutions for the Junior IT Personnel. Training them using proper and safe work procedures.
• May be required to visit various Customer sites (betting branches, Racecourses, offices and Stadiums) for physical equipment troubleshooting and installation.
• May be required to attend off-site meetings to represent Senior Information Technology participation

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.
• Follow up on customer escalations from cradle to grave.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Demonstrate professional skills and a high standard of integrity.

Key skills/attributes/position-specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• After-hours availability for critical support where required.
• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially in writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Negotiation and networking skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to detail.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Information-seeking.
• Problem-solving.
• Personal development.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
• High level of ethics to ensure corporate responsibility.