Technical Manager at CBRE Excellerate

About the role:

• The Technical Manager will manage seamless provision of all facilities services to the client. They will implement a wide range of standardized CBRE programs for maintenance operations, training and drills, reporting, document management, maintenance processes and procedures, and reporting of Building Management System (BMS), Electrical Performance Management System (EPMS), Uninterruptable Power Supply (UPS), and Computer Maintenance Management System (CMMS).
• They will coordinate achieving local or corporate level industry certifications as well as managing Change Management and Quality Control at the designated client facilities. This person will be the site representative for development and management of operations processes and procedures and their standardization.
• The Technical Manager will have a strong mechanical and electrical background and will continuously review the Methods of Procedures (MoPs) for use in maintenance work on business-critical infrastructure with the operational teams. Most importantly, they will own the implementation, standardization, and ongoing ownership of the local Critical Environments Program at the designate client sites.
• At times the Technical Manager will be needed to support the wider EMEA client portfolio with the same duties.

What you will bring:

• At least 5 years’ experience in an engineering managerial role; knowledge of all services-related tasks within a critical environment is essential.
• Mechanical Engineering qualification or related fields.
• Strong mechanical and electrical background
• Qualified Electrician (preferably with a wireman’s license)
• Technical knowledge and skills working with – HVAC systems, UPS systems, fire systems (Life systems), Gas Suppression systems, Fresh air ventilation systems, Access Control and CCTV systems
• Proven customer service skills, ideally gained in a corporate environment.
• Broad understanding of hard and soft FM services
• Excellent communication skills in English as well as the local language; able to build relationships with both internal and external stakeholders.
• Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint)/general computer literacy.
• Professional, confident, customer focused and diplomatic.
• Flexible and able to work well under pressure, meeting targets, and tight deadlines.
• Approachable, courteous and immaculately presented.
• Committed and proactive; willing to use initiative whilst acknowledging authority.
• Highly organised with excellent administration and coordination skills; meticulous and conscientious in approach to workload.
• Punctuality is essential, as is a strong work ethic.

Service Delivery Integration and Assurance:

• Develop strong relationships with all key service line owners to ensure CBRE deliver in line with the SOW.
• Able to work as part of diverse and inclusive team, within a cultured corporate environment.
• Responsible for supporting the seamless provision of all facilities services to clients.   

What you will be doing:

Operational Management and Governance:

Engineering:

• Create or validate a Scope of Service (SoS) for each unique equipment type. The SoS will contain the maintenance strategy, frequencies, durations, and detailed work scope based on engineering reliability methods, the manufacturer’s recommendations, site conditions, equipment history, industry standards, best practices, lessons learned, and service bulletins. Seek to drive maintenance improvements to move to a condition-based maintenance strategy.
• Create an asset lifecycle program to provide risk managed and cost-effective options to the client, to operate a multi-year investment program that is methodically risk managed. Co-ordinate the program to ensure seamless implementation alongside the engineering operations of the site.
• Manage the on‐going effort to modify and create processes and procedures in the areas of service delivery, operational readiness, safety, compliance and administration. These processes and procedures will be reviewed and enhanced on a regular basis either as a result of feedback from the field or as part of a scheduled periodic review.
• Manage technical review and approval of critical procedures, monitor program compliance, conduct audits and evaluate program effectiveness.
• Be responsible to run a standardised CBRE formal change control process in conjunction with the client system for the local site and where needed, the wider portfolio. Ensure proper preparation, work procedures and documentation, notifications, follow‐through activities and exception handling are in place for maintenance activities.
• Be responsible for representing the site for the analysis and design of all critical environment’s programs. Drive the continuous improvement of Energy performance for the site and where needed across the portfolio.
• Be responsible for training or coordination of training for all CBRE critical environments programs. Training will span across CBRE employees as well as outsourced staff.
• Be responsible for running weekly and monthly meetings and planning sessions with the local site and client team. Communicate site KPI analysis to a monthly Executive review in line with Account performance measures, seek to drive operational improvements.
• Ensure that the PPM works are delivered as per the PPM calendar and respective WOs managed on a regular basis
• Manage the Permit to Access (PTA) process for all CBRE works and vendors

Facility Management

• Raise FM tickets either directly via the system or through the client FM helpdesk team.
• Review tickets and associated commentary, providing feedback to the client as required.
• Follow up outstanding tickets - on a daily basis or as necessary.
• Process FM/Ops POs and FMIS transactions as required.
• Retain all role related/generated records and file all documentation as appropriate, in central and local filing systems.
• Complete all mandatory trainings in a timely manner,
• Submit budget plans and forecasts in a timely manner in coordination with the account Finance Team
• Attend to regular team meetings,
• Adapt and support account management team with service deliverables in accordance with the change of client’s business needs.
• Be responsible for non-archive storage. The goal will be to reduce unnecessary storage to zero. Items that have to be stored will be kept at a minimum and all service providers will be encouraged to reduce on-site space requirements.

Cleaning

• Ensure that the office floors remain clean, tidy and meet the expected aesthetic standards.
• Work closely with the cleaning team and conduct spot checks and detailed audits in order to ensure that SLAs are achieved.
• Work with the client administrators to monitor waste disposal, therefore maintaining a good housekeeping standard and preventing pests.
• Perform monthly cleaning audits as per OPI4
• Ensure all pest sightings are reported immediately.
• Ensure all washrooms and associated areas are kept tidy and hygienic at all times. All stocks of paper towels, lavatory paper, feminine hygiene products and soap must be maintained. Feminine hygiene bins must also be monitored.
• Build and maintain a close working relationship with the cleaning team.

QHSE

• Assist in ensuring compliance with all relevant legislation.
• Maintain a thorough understanding of fire and emergency procedures.
• Record and investigate accidents in accordance with the relevant processes.
• Maintain CBRE Logbooks up-to-date at all times and perform the monthly self-assessments in a timely manner
• Record hazards and observations on Harbour
• Be responsible for running Health & Safety meetings for the local site and for standardising the local Health & Safety program to align with the corporate program to ensure full coverage and compliance.

Client Management

• Provide excellent customer services at all times,
• Acknowledge and treat all clients in a polite and welcoming manner,
• Acknowledge and act upon individual customer needs whilst observing standards,
• Deal with customer comments in a positive manner and take appropriate follow up action in coordination with Regional Operations Manager,
• Communicate effectively and efficiently with all colleagues, demonstrating a positive approach
• Take ownership for tasks/duties delegated to you ensuring they are completed to the agreed standards / timelines
• Attend to special requests made by the clients