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  • Posted: Nov 12, 2020
    Deadline: Nov 17, 2020
  • Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilful ...
    Read more about this company


    Technical Manager Death Claims

    Who are we?

    Sanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates. SEB CORE specializes in retirement fund administration to institutional retirement funds spread over a number of industries and services from large single employer run stand-alone funds to multi-employer umbrella funds. This business unit is also responsible for ongoing client servicing ranging from board of Trustees, Employers, Intermediaries and Employees. It is also responsible for the IT deliverables and digital strategy for Sanlam Employee Benefits.

    What will you do?

    • Ensure that current outputs of the death claims team and related processes are aligned with the overall business strategy and claims philosophy
    • Continuously assess and improve current claims processes and systems with a goal to improve productivity
    • Develop efficient, cost effective strategies to meet strategic business objectives
    • Assist with the design, implementation and continuous improvement of an effective digital claims application and integrated claims system.
    • Complete and/ or coordinate formal audits of claims to ensure adherence to specific policies as well as the quality of the claims assessment procedures
    • Ensure that sufficient fraud management processes are in place and continuously reviewed. This should include incorporating fraud awareness and checks within the team.
    • Liaise with regulatory bodies
    • Handle inquiries and complaints
    • Participate in the review and possible revisions of policy wording
    • Team management
    • Ensure implementation of performance standards within the team
    • Effectively manage the output and activity of the team
    • Ensure quality standards
    • Ensure SLA’s are adhered to
    • Continuous development of the team
    • Ensure the sound implementation of efficient reporting standards that advances the achievement of strategic objectives
    • Continuous change/transformation management
    • Support the actuarial team and offer input on claims issues and product development
    • Travel as is required
    • Lead, develop and mentor direct reports ensuring appropriate succession planning
    • Manage any project initiatives on behalf of the claims team
    • Approve payments over defined authority levels
    • Constantly build relationships internally and externally
    • Ensure adherence to applicable corporate governance policies

    What will make you successful in this role?

    • At least 5 years’ experience at middle or senior management level in a similar role within a Group Risk Claims environment
    • Experience in managing the end to end death claims process
    • Computer literate with proficiency in Microsoft Office (Word, Excel and PowerPoint)
    • Preferably a tertiary degree
    • Product knowledge and understanding of the Group Risk and/ or Retirement Fund Industry would be advantageous

    Personal qualities

    • Team player
    • Building and maintaining relationships with external and internal clients
    • Excellent communication skills.
    • Excellent problem solving and decision making skills
    • Excellent client service ethics
    • Ability to use initiative
    • Good presentation skills
    • Excellent planning and organizational skills
    • Ability to work to strict deadlines
    • Ability to perform under pressure
    • Results driven
    • Demonstration of living the company values - Care, Collaboration, Intolerance of Mediocrity, Courage to be bold

    Qualification And Experience

    • Degree with 5 to 6 years related experience.

    Knowledge And Skills

    • Manage strategic claims process
    • Estimate management and review
    • Risk management
    • Settlement management in accordance with claim policies
    • Employee management and leadership

    Personal Attributes

    • Organisational savvy - Contributing through others
    • Manages complexity - Contributing through others
    • Plans and aligns - Contributing through others
    • Optimises work processes - Contributing through others

    Method of Application

    Interested and qualified? Go to Sanlam on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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