Technical Manager at Fidelity Services Group

Key Responsibilities:

• Manage the Installations and Service revenue
• Manage the implementation of Sales through the Technical program in the region
• Manage the fuel consumption within Technical
• Manage the Overtime costs within Technical
• Manage absenteeism and excess leave within Technical
• Manage staff turnover within Technical
• Manage and control the operating costs within Technical (Budget)
• Manage and maintain “wait/lead time” for installations and servicing of alarm systems
• Manage operating costs of the technical fleet vehicles
• Manage and drive the new product line
• Manage the quality inspections and training on the Dealer program
• Manage the attendance of Managers at Technical Department meetings
• Conduct EHS audits within Technical
• Conduct fire and evacuation drills
• Conduct EHS inspections within Technical
• Improve and manage the accident ratio in Operations Departments
• Identify the root cause for customer service issues in Technical
• Manage and compile reports on any outstanding issues on callouts and services rendered
• Create a performance-based culture through implementing a cutting-edge performance
• management system and provide necessary training
• Provide guidelines for training and succession planning
• Ensure that the budgeted revenue is achieved
• Ensure that the Sales/Technical program is implemented in the region
• Ensure that the fuel consumption levels are maintained/reduced effectively
• Ensure that overtime is reduced monthly

Qualifications and Requirements:

• Relevant Degree or equivalent
• 5-8 years’ experience in the Fire industry
• Extensive Technical Experience
• People management experience
• Computer Literate (MS Office and Outlook)
• Budgeting knowledge
• Project Management
• Conversant in SAIDSA requirements