Technical Resource Planner (Currency Technology) at Giesecke+Devrient

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES)

• Developing a forecasting model across all customer contact channels, factoring in seasonal activity by customers
• Produce accurate workload projections, resource gap analysis and resource plans to ensure the business can meet critical SLAs.
• Working closely with operational leaders to ensure the appropriate recruitment plans are in place.
• Managing shrinkage and annual leave bookings.
• Produce weekly schedules across the operation, monitoring adherence and effectiveness of schedules to continually improve and create accurate forecasts.
• Analysing data to provide opportunities to improve utilisation.
• Continuously analyse resource data to find opportunities to develop the resource allocation.
• Working closely with all relevant parties (Including Service Excellence department) to ensure that the planned job progress is feasible and complies with contractual documents.
• Review schedule trends to identify problem areas and recommend corrective action to management
• Manage training and development for technical arena including trainees
• Set-up and manage a more comprehensive trainee programme
• Ensure that performance reviews are conducted for the department
• Identify skills gaps and develop action plan to close gaps

ACADEMIC QUALIFICATIONS:

• Relevant technical qualification

EXPERIENCE:

• Experience in a technical resource planning role
• Mentoring and coaching co-workers
• Experience in data analysis

KNOWLEDGE, SKILL &ABILITIES:

• Prior experience managing teams
• Project Management Fundamentals
• Problem Solving and Strategic Thinking
• Ability to work under pressure
• Strong communication skills (telephonic, written and presentation skills) essential
• Strong documentation skills
• Ability to multitask and prioritise workload
• Solutions-focused
• You have experience guiding teams through planning, prioritization, and execution of work
• Self-motivated with an ability to navigate through ambiguity and bring a project to completion with limited directions