Technical Service Agent (Entry Level) - Montague Gardens (Milnerton/Century City) at Ecowize Group

Description

• Ecowize is seeking an entry-level Technical Service Agent responsible for ensuring that satellite units remain fully operational by performing preventative maintenance in accordance with the service schedule.
• The role also involves continuously identifying opportunities for improvement to optimise resources; including manpower, energy, and water - through effective utilisation of industrial washing systems and participation in time-study initiatives

Responsibilities:

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
• Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
• To ensure that application of audit procedures conform to the clients quality standards
• To determine the precision and accuracy in chemical verification
• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
• Provide effective solutions to address site pain points from a maintenance perspective.
• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
• Provide onsite assistance and training to the operations team.

Requirements

Minimum Requirements:

• Grade 12 or equivalent 
• Qualification in Food Science or related field will be an advantage
• Previous experience in a food processing environment
• A valid driver's licence (Company vehicle will be provided)
• Ability and willingness to work night shift as and when required.

The successful incumbent will have the following skillset

• Customer centric to drive operational excellence.
• Ability to work in a fast-paced work environment and meet deadlines.
• High work standards, energetic and driven.
• Communication and teamwork - works well with site team and stakeholders, able to explain technical matters clearly and provide support/training
• Attention to detail - accurate reporting, chemical verification and following maintenance schedule
• Technical aptitude- basic mechanical understanding with a willingness to learn maintenance processes and equipment
• Problem-solving mindset - able to identify issues, suggest improvements, and take initiative in resolving site challenges
• Safety and compliance awareness - understands the importance of health, safety, food safety and environmental standards, with a responsible approach to following procedures