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Over a decade ago, Cepheid set the standard for innovation in automated molecular diagnostics with our first system and weve never looked back. And now, even with the largest installed base of any molecular platform, Cepheid is constantly innovating and evolving our capabilities.
About the job
Functions
Enter and manage service requests linked to instrumentation into the service management’s software (Salesforce) & ERP (SAP).
Manage service requests from quotation to delivery and customer satisfaction.
Manage invoicing, issue of credit notes and return of goods.
Monitor and update the database of installed systems, notably with service or calibration reports.
Provide activation codes for calibration to customers.
Field Engineer dispatch and case dispatch for all Authorized Service Providers/Distributors.
Schedule service meetings with Authorized Service Providers/Distributors for case management.
Maintain boot stock of all related parts for the Authorized Service Providers/Distributors.
Achieve specific targets/metrics assigned from either a personal or team objective perspective.
Ensure good cross service’s communication & interaction.
Lead continuous improvement of processes.
Follow up of KPI’s for the department and for Access-Care.
Work order creation & stock assignment to FSE’s/ASP’s on SAP & customer relations management system.
Requirements:
Qualification or relevant experience (2-5 years) in Logistics & Customer Service/Support role.
At least 2 to 3 years experience in ERP (SAP) & Customer Relations Management Software (Salesforce).
2+ years managing contractors/Authorized Service Providers/Distributors SLA’s preferable.
Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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