Technical Services Specialist at Sasol

Purpose of Job

• To provide specialist and broad technical and process service support to customers by enabling them to convert Sasol’s polymers efficiently and cost-effectively to achieve short and long term profitability for the business.

Key Accountabilities

• Implement advanced technical aspects of M&S product strategy at customers, e.g. grade rationalization, grade improvements, new grades, etc.
• Ensure that the objectives of technical service are consistently met and meet customer requirements.
• Identify, interpret and communicate customer technical needs and requirements to M&S team as well as to other stakeholders, e.g. operating hubs, supply chain, etc.
• Provide specialist technical and process support to customers on the use of Sasol’s polymer grades and benefits thereof.
• Investigate and resolve process and product related customer complaints decisively and objectively.
• Identify process, quality or efficiency problems, initiate tests, interpret results, draw conclusions and make recommendations to assist customers to convert Sasol’s polymer materials successfully.
• Identify opportunities for significantly optimizing customers' processes and improving manufacturing efficiencies.
• Deliver expert solutions to meet changing business and customer requirements.
• Stay abreast of sustainability and legislative trends to advise value chain stakeholders on the impact of these on product specifications and applications.
• Leverage knowledge of customer process and application requirements to contribute to quality decisions and drawing of product specifications at operating hubs.
• Liaise with value chain stakeholder, including Sasol’s polymer plants, R&D function, product stewardship and plant support to address complaints, requests, queries and service requirements.
• Participate in relevant product development forums and liaise with external institutions to stay abreast of new developments in manufacturing technologies and product quality standards.
• Initiate, share and implement new ideas to improve product performance and value-add to customers.

Formal Education

• University Bachelor’s Degree (preference to post graduate qualifications in Polymer Science or Chemistry) 

Min Experience

• 6+ relevant years

Deadline:28th April,2026