Technical Specialist - End User Computing at HomeChoice Holdings Limited

Description

To provide technical and user support to all users of end computing devices. This includes, but is not limited to the installation, maintenance, and support of end-user devices such as PC Workstations, laptops, VOIP telephones, mobile devices, printers, scanners, Windows 10 operating systems, the Microsoft Office Suite and all other related business applications.

What you will love doing in this role

Operational support

• Complete service requests/incidents/tasks logged on the Service desk timeously
• Keep the business constantly updated when incidents arise, the duration thereof and the resolution

Operational procedures

• Adhere and contribute to Technical Services procedures
• Complete documentation as required (Technical and Corporate e.g. Incident Reports)

General

• Maintain retail and finance security controls
• Participate in standby, weekend and public holiday rosters and perform after-hours work as and where required

Requirements

What you'll need to do this role

• Diploma
• Service Desk and or Desktop Support Experience
• ITIL certification and /or experience
• Comptia Certifications such as A+ and N+
• Microsoft Certifications such as MCSA