Technical Specialist at Helderberg Personnel

Position Summary and Primary Objectives

The Technical Specialist role is to provide support and perform maintenance within the client organizations computing environment utilizing Endpoint Management technologies. The Senior Technical Specialist will also manage, provide support on and maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc.

The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.

Requirements:

Qualifying Experience:

• 4-5 years’ experience with Windows 11, Windows 10, Windows 7/8 and MS Office 2016-2021.
• Experience supporting MacOS.
• Experience with N-Able products including N-Central, Cove Data Protection and Mail Assure.
• Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
• Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
• Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
• Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
• Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
• Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
• Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
• Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
• Knowledge regarding, routers (logging into a router. basic configuration)
• Knowledge of anti-virus and virus removal.
• Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
• Basic Server knowledge: sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory.
• Customer Service experience.

Education and Training:

• Grade 12
• A+
• N+
• MCITP/MCTS/MCSA
• MS-900, AZ-900 (Additional certifications such as MS-740, MS-203, MS-500 and MS-700 a benefit)
• Other IT related certifications may be presented.

Main Duties / Key Accountabilities

• Provide professional and proactive administration for Microsoft 365 and related applications available in the Azure platform
• Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
• The position responsibility requires independent analyses, communication and problem solving.
• Work is performed with little supervision and requires initiative and judgment.
• To Progress/close incidents to satisfactory conclusion on the incident system.
• Works with vendor support contacts to resolve technical problems.
• To provide a mentor and training role to co-workers.
• Other Duties as required.