Technical Specialist - (Multi Product) at Nedbank

Job Purpose

As a Senior Application Performance Management (APM) Engineer, you will provide the technical thought leadership, establish innovative enterprise-level APM strategy and create effective solutions and practices. You will develop API-driven software integration solutions, drive the application performance management telemetry solution and encourage the adoption of validated practices deliver quality and automated APM services at speed and scale.

To create and/or maintain and communicate documentation of all processes; procedures and standards that enable multiple products and its application within Nedbank. Develop optimum solutions that meet both business and technology requirements . 

Job Responsibilities

• The enablement of end to end Application Performance Management of the various infrastructure and application elements used daily by internal and external Group Technology customers. 

• To provides solutions and capabilities to monitor and manage application performance and availability from an end user perspective including End User Experience and response time measurements. 

• To manage events (failures, threshold breaches, volumes, etc.) across the various infrastructure and application components servicing a specific business entity (e.g. Internet Banking Channel).  

• To provide real time event driven functionality to pro-actively identify, escalate and action specific events through broad integration, automation and visibility to relevant technical support areas and the Command Centre. 

• To ensure that dashboarding and reporting requirements are fulfilled for these.

• Consult and provide advice on the use of multiple products.

• Address the needs of the proposed solution by developing or configuring the specific product.

• Ensure maximum exploitation of multiple product features across multiple business initiatives.

• Identify further opportunities for use of multiple products.

• Identify opportunities to influence the improvement or enhancement of business processes and methodologies.

• Participate in Research and Development related to product usage. Ensure alignment with emerging technologies, and communicate the impact on Nedbank technologies.

• Participate and influence the Technology Evolution journey.

• Present to stakeholders on any impact or change to specific product. Meet client needs.

• Provide stakeholders with business information on product performance.

• Expand IP beyond own product speciality.

• Participate in design forums, project forums and in Request for Proposal (RFP) document and maintain documents relevant to specific products.

• Align to strategic IT policies and procedures.

• Define and document standards relevant to specific product.

• Ensure implementation is aligned to compliance and legislation.

• Obtain buy-in for developing new and/or enhanced that will improve the functioning of stakeholders' businesses.

• Maintain or validate up to date detail landscape views and technical guidelines of how specific products are implemented at Nedbank. Provide technical mentoring related to specific product.

• Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values. Contribute to the content of the curricula for stakeholders

• Enable skilling and required corrective action taking place by sharing knowledge and industry trends with team.

• Grow the profession through technical mentoring.

• Review vendor training offerings.

• Develop the skill (applicable technical product skill) within the organisation and act as skills mentor on specific product.

Preferred Qualification

BSC or Equivalent

Essential Certifications

• Accredited where formal expert certification on technology is available JMP or MMP or equivalent

Type of Exposure

• Completed Reports and Achieved Budgets

• Developed and Implemented Communications Strategy

• Manage internal process

• Managed Relationships

• Managed Self

• Supported Transformation, Change and continued Improvement

Minimum Experience Level

10- 15 years experience in IT environment  at least 3 years in senior role from feeding career streams, at least 5-8 years in APM Testing in multi products

Technical / Professional Knowledge

• Banking knowledge

• Business Acumen

• Business principles

• Business writing

• Change management

• Industry trends

• Principles of financial management

• Principles of project management

• Research methodology

• Cluster Specific Operational Knowledge

• Data Analysis and Interpretation

• Relevant governing body practises and guidelines

• Product trends

• Compliance of license contracts knowledge

• Mentoring

• Industry best practise frameworks

• Specific IT products knowledge

• Business consulting and facilitation

• Relevant Governance controls and regulatory knowledge

• Information Technology concepts

• System Development Life cycle(SDLC)

• Role relevant related technologies

• Single IT product knowledge

• Service orientated Architecture (SOA)

• Mltiple technologies knowledge

• Secondary product knowledge

Behavioural Competencies

• Adaptability

• Communication

• Continuous Learning

• Initiating Action

• Innovation

• Quality Orientation

• Technical/Professional Knowledge and Skills