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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
To ensure that relevant process are administered, maintained and supported to meet the requirements of the department and business in line with the Group's strategy.To support business by ensuring relevant processes are administered and meet business requirements.
Job Responsibilities
Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
Minimise financial and reputational risk by ensuring accuracy of processing activities.
Minimise operational costs by avoiding unnecessary expenditure.
Generate a monthly areas' report for monitoring purposes so as to minimise losses and to avoid the loans from falling into the bracket where the Bank has to make provisions.
Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
Minimise risk by checking and validating activities according to policies and procedures.
Ensure that relevant processes are administered by following procedures.
Ensure accuracy by identifying and recording / correcting discrepancies timeously.
Highlight risk by reporting exceptions timeously.
Provide information to business partners by remitting schedules and deduction instructions to them so as to get new & old repayments, plus to delete those who have paid up
To receive repayment files and convert them into the Bank's format and rectify incorrect accounts, and balance those schedules before they are sent for processing, so that they can credit the loans accordingly.
Transfer funds from one account to another, or update from personal accounts, and re-advance on the limits so as to create a new instalment, at par with the prevailing rate.
Assist in the monitoring of scheme's limit and advise the manager on those schemes due for review and those exceeding the limit for the manager to take the appropriate action.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
Ensure that own contribution and participation contributes to the achievement of team goals.
Create and manage own career through guidance and support of management, department and colleagues.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
Participate and support corporate social responsibility initiatives for the achievement of business strategy.
Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Minimum Experience Level
1 - 3 years in business administration
Preferred Qualification
Relevant Banking diploma or equivalent
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Type of Exposure
Completing various administrative duties
Conducting processing activities
Capturing data
Checking accuracy of reports and records
Communicating internally
Drafting reports
Working with a group to identify solutions to a problem
Technical / Professional Knowledge
Administrative procedures and systems
Business writing
Data analysis
Relevant regulatory knowledge
Relevant software and systems knowledge
Behavioural Competencies
Adaptability
Communication
Collaborating
Decision Making
Stress Tolerance
Work Standards
Building Trusting Relationships
Managing Work
Job Purpose
To assist in managing and enabling call centres (internal and external) to deliver financial services to bank clients and achieve team results thus contributing to achieving the banks strategice objectives, financial results and market shares.
Job Responsibilities
Ensure take up of Nedbank Insurance product via Nedbank call centre channels by running campaigns and identifying efficiencies.
Increase lead conversion across all campaigns in the call centres.
Propose, execute and monitor cold and warm campaigns via multiple mediums to drive increase take up in call centres.
Measure client satisfaction. Improve service, gathering feedback from clients and other stakeholders and taking corrective based on feedback received.
Build collaboration with internal and external stakeholders.
Build relationships with all relevant stakeholders, including product providers both internal and external.
Ensure that latest product information is mentioned in all the scripts and ensure adherence to scripts in call centres via a rigorous QA propose.
Ensure transformational target are met.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
Create a client service culture. Achieve operational excellence.
Encourage team to generate innovative ideas and share knowledge.
Manage performance of staff by implementing performance agreements and ensuring a clear vision.
Identify performance gaps per channel and suggest ways to close these gaps.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through participation in decision-making processes.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by identifying current and future digital needs.
Embrace the Nedbank vision and values by leading by example. Manage the onboarding process of new call centre channels or partners.
Ensure that plans are implemented and financial targets, including average premiums are met.
Take corrective actions to ensure that targets are achieved and quality standards are met.
Control costs by reacting to identified exceptions in expenditure.
Ensure that all services delivered are compliant with both Group standards and national legislative requirements.
Support performance and compliance to all sales processes and procedures.
Ensure that all organisation projects, processes and systems are delivered timeously.
Support efficiency and effectiveness in the business and the team.
Ensure compliance with all bank and regulatory requirements.
People Specification
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
NQF Level 6 in Financial Services or Certified Financial Planning Certificate
Certification or Degree in Project Management / Sales / Marketing
Type of Exposure
Formulating and implementing communication strategies to cascade functional strategies
Conducting benchmarking exercise to investigate improvement opportunities
Developing and execute the strategy plan
Developing a stakeholder management grid for the business
Executing organisational change
Developing resource plans to execute functional strategies
Networking and building relationships
Developing a client service delivery plan
Establishing and maintaining collaborative relationships with peers / subordinates / managers
Making effective financial decisions
Minimum Experience Level
Minimum 4 years call centre sales environment in leading or or responsible for sales outcomes.
Experience in running / managing a campaign/s in a call centre environment.
Experience in sales, marketing and call centre in a channel management or Key Account Management role will be advantageous.
Exposure or knowledge of call centre sales processes.
Technical / Professional Knowledge
Business administration and management
Business terms and definitions
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Nedbank policies and procedures
Organisational behaviour theory
Relevant regulatory knowledge
Management information and reporting principles, tools and mechanisms
Human Resource Policies And Practices
Behavioural Competencies
Initiating Action
Building the Sales Team
Coaching the Sales Team
High-Impact Communication
Driving Successful Customer Engagements
Aligning and Executing Sales Strategy
Job Purpose
To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management
Job Responsibilities
Manage financial loses by ensuring correctness, accuracy of flow of information
Ensure achievement of financial targets by meeting client service standards and efficiencies
Serve subordinates by effective performance management i.e. managing top and under performers
Build and maintain working relationships with peers and managers through regular interaction and teamwork.
Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.
Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes.
Check and ensure capacity meets business requirements by effectively planning for demand.
Ensure team efficiency by monitoring productivity and highlight inefficiencies in processes.
Improve efficiency by looking at ways of re-engineering processes.
Manage service level agreements with all stakeholders through regular monitoring of efficiencies and engagement with stakeholders.
Ensure delivery by using the correct systems and access levels.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Create an environment to motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Keep abreast together with the team with all regulatory laws and policies in order to implement them i.e. SARB, FIC , FATAF etc.incumbent needs to keep abreast together with the team with all regulatory laws and policies in order to implement them i.e. SARB, FIC , FATAF etc.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Ensure that development plans for self and team are implemented and met
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.
People Specification
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Financial Markets Certificate
Essential Certifications
Preferred Certifications
ACI, registered Persons Exam (RPE)
Type of Exposure
Managing a team of managers
Developing succession plans
Formulating and implementing communication strategies to cascade functional strategies
Building a community of leaders
Conducting benchmarking and analysis to investigate improvement opportunities
Identifying/selecting talent
Executing major organisational change
Developing a divisional strategy plan
Networking and building relationships
Developing a stakeholder management grid for the business
Establishing and maintaining collaborative relationships with peers / managers
Assisting/Developing resource plans to execute functional strategies
Managing a department or area
Making financial decisions
Minimum Experience Level
7 years in fnancial markets and 3 years in a managerial role.
Technical / Professional Knowledge
Strategic planning
Budgeting
Financial Accounting Principles
Performance management
Business administration and management
Business principles
Business terms and definitions
Communication Strategies
Staff resource planning
Operations planning
Employee training/development
Diversity management
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Governance, Risk and Controls
Change management
Principles of project management
Business writing skills
Management information and reporting principles, tools and mechanisms
Service level agreements
Consumer behaviour
Client Service Management
Client service principles
Organisational systems
Behavioural Competencies
Building Partnerships
Planning and Organizing
Building talent
Delegation and Empowerment
Coaching
Leading Change
Job Purpose
As a Senior Application Performance Management (APM) Engineer, you will provide the technical thought leadership, establish innovative enterprise-level APM strategy and create effective solutions and practices. You will develop API-driven software integration solutions, drive the application performance management telemetry solution and encourage the adoption of validated practices deliver quality and automated APM services at speed and scale.
To create and/or maintain and communicate documentation of all processes; procedures and standards that enable multiple products and its application within Nedbank. Develop optimum solutions that meet both business and technology requirements .
Job Responsibilities
The enablement of end to end Application Performance Management of the various infrastructure and application elements used daily by internal and external Group Technology customers.
To provides solutions and capabilities to monitor and manage application performance and availability from an end user perspective including End User Experience and response time measurements.
To manage events (failures, threshold breaches, volumes, etc.) across the various infrastructure and application components servicing a specific business entity (e.g. Internet Banking Channel).
To provide real time event driven functionality to pro-actively identify, escalate and action specific events through broad integration, automation and visibility to relevant technical support areas and the Command Centre.
To ensure that dashboarding and reporting requirements are fulfilled for these.
Consult and provide advice on the use of multiple products.
Address the needs of the proposed solution by developing or configuring the specific product.
Ensure maximum exploitation of multiple product features across multiple business initiatives.
Identify further opportunities for use of multiple products.
Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
Participate in Research and Development related to product usage. Ensure alignment with emerging technologies, and communicate the impact on Nedbank technologies.
Participate and influence the Technology Evolution journey.
Present to stakeholders on any impact or change to specific product. Meet client needs.
Provide stakeholders with business information on product performance.
Expand IP beyond own product speciality.
Participate in design forums, project forums and in Request for Proposal (RFP) document and maintain documents relevant to specific products.
Align to strategic IT policies and procedures.
Define and document standards relevant to specific product.
Ensure implementation is aligned to compliance and legislation.
Obtain buy-in for developing new and/or enhanced that will improve the functioning of stakeholders' businesses.
Maintain or validate up to date detail landscape views and technical guidelines of how specific products are implemented at Nedbank. Provide technical mentoring related to specific product.
Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values. Contribute to the content of the curricula for stakeholders
Enable skilling and required corrective action taking place by sharing knowledge and industry trends with team.
Grow the profession through technical mentoring.
Review vendor training offerings.
Develop the skill (applicable technical product skill) within the organisation and act as skills mentor on specific product.
Preferred Qualification
BSC or Equivalent
Essential Certifications
Accredited where formal expert certification on technology is available JMP or MMP or equivalent
Type of Exposure
Completed Reports and Achieved Budgets
Developed and Implemented Communications Strategy
Manage internal process
Managed Relationships
Managed Self
Supported Transformation, Change and continued Improvement
Minimum Experience Level
10- 15 years experience in IT environment at least 3 years in senior role from feeding career streams, at least 5-8 years in APM Testing in multi products
Technical / Professional Knowledge
Banking knowledge
Business Acumen
Business principles
Business writing
Change management
Industry trends
Principles of financial management
Principles of project management
Research methodology
Cluster Specific Operational Knowledge
Data Analysis and Interpretation
Relevant governing body practises and guidelines
Product trends
Compliance of license contracts knowledge
Mentoring
Industry best practise frameworks
Specific IT products knowledge
Business consulting and facilitation
Relevant Governance controls and regulatory knowledge
Information Technology concepts
System Development Life cycle(SDLC)
Role relevant related technologies
Single IT product knowledge
Service orientated Architecture (SOA)
Mltiple technologies knowledge
Secondary product knowledge
Behavioural Competencies
Adaptability
Communication
Continuous Learning
Initiating Action
Innovation
Quality Orientation
Technical/Professional Knowledge and Skills
Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
Action stakeholder requests by capturing and processing the administration request on the relevant system.
Action vendor invoice payments by capturing and processing the data on the relevant system.
Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
Contribute to revenue increase by driving the submitted sales to completion.
Compile a catalogue of services by allocating costs per product.
Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
Monitor departmental financial performance by analysing actual to budget variances.
Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
Minimise financial and reputational risk by ensuring accuracy of processing activities.
Minimise operational costs by avoiding unnecessary expenditure.
Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
Verify client information on systems in accordance with Nedbank policies and FICA rules.
Prepare trustee meeting packs and month end packs for management .
Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
Role specific
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Diploma: Financial Management / Diploma in Business Administration
Type of Exposure
Completing various administrative duties (e.g. answering phones; making copies; filing)
Managing conflict situations
Comparing two or more sets of information
Communicating internally
Tracking cost against a budget
Capturing data
Checking accuracy of reports and records
Drafting reports
Managing customer expectations
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Banking procedures
Business terms and definitions
Data analysis
Relevant regulatory knowledge
Business writing skills
Product Knowledge
Relevant system knowledge
Governance, risk and controls
Behavioural Competencies
Communication
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work
Job Purpose
To analyse; interpret; collate and present financial and non-financial information in order to drive strategy; enable decision making and support Nedbank Corporate and Investment banking business unit.
Job Responsibilities
Perform balance sheet & profit/loss reconciliations, checks between Source and ledger for relevant desk and preparation of month end review files to ensure complete, accurate and valid.
Product and data reconciliation and control points - Scrip holdings reconciliation, Source system to ledger data integrity checks and validation
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Analysis of financial information and assist in preparation of commentary in packs for relevant stakeholder
Enable business to achieve results by providing insights to enable strategic; operational and tactical decision making.
Meet financial objectives by coordinating activities in line with budget requirements.
Minimise financial and reputational risk by responding to customer related issues in a client centric way.
Ensure research accuracy by validating results.
Improve productivity by planning tasks; reviewing and taking corrective action when necessary.
Evaluate vendor contracts by monitoring and ensuring compliance to Nedbank requirements.
Managing market research database by compiling and updating client; industry and competitor information.
Ensure compliance by adhering to internal and external regulatory requirements; governance and policies.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
Support business to meet client needs through research; communication and follow-up.
Understand and meet stakeholder needs by identifying; building and maintaining relationships.
Meet business objectives by facilitating and managing vendor relationships.
Essential Qualifications
Professional Qualifications/Honour’s Degree
Preferred Qualification
Chartered Accountant, Professional Qualifications/Honours Degree
Type of Exposure
Conducting root cause analysis
Developing ways to minimise risks
Managing multiple projects
Building and maintaining effective relationships externally and internally
Checking accuracy of reports and rec
Brainstorming ways of improving a processes or strategies
Challenging the status quo with a view to improving the environment or peoples understanding
Identifying trends
Answering stakeholders questions
Minimum Experience Level
2 - 5 years’ experience in an accounting role in Markets Finance or Markets Product Control with speciality in the Foreign Currency Markets
Technical / Professional Knowledge
Banking procedures
Business principles
Business writing
Cluster specific operations
Governance, Risk and Controls
Principles of financial management
Relevant regulatory knowledge
Relevant software and systems knowledge
Research methodology
Decision-making process
Behavioural Competencies
Applied Learning
Communication
Decision Making
Work Standards
Managing Work
Technical/Professional Knowledge and Skills
Job Purpose
To deal with and influence the more strategic and tactical aspects of discovering; validating; documenting; and communicating business-process-related knowledge through modelling; simulating and analysing current and future states. Focus is on complex business outcomes and technical aspects; in line with the business strategy. To contribute towards business success by facilitating the on-boarding of ‘automation’ solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment.
Job Responsibilities
Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access. Eg.
Ensure understanding of the operational requirement of the automation solutions at design stage
Initiate all required applications for the procurement and/or allocation of hardware and software functionality
Remain updated regarding any changes to operational requirements during the development process
Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases.
Liaise with relevant stakeholders regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes.
Facilitate all processes to provide operational acceptance/decline of the developed automation solution and related artefacts.
Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions.
Facilitate the business acceptance processes during the warranty period.
Ensure that operations support service level agreements are in place.
Check and verify the accuracy and completeness of all artefacts on behalf of the business client.
Ensure that the automated solution adhere to compliance, policies and procedures.
Facilitate the integration of the automation solution into the business environment and support the required business shift processes.
Facilitate the integration of automation performance reporting into the overall business MIS reporting processes;
Identify possible complications and issues relating to the acceptance of the automation solutions.
Facilitate processes to deal with unintended consequences and to optimise the acceptance of the automation solutions.
Preferred Qualification
BSc Honours Engineering / Mathemathics / Computer Science
Type of Exposure
Built and maintained stakeholder relationships
Completed Reports and Achieved Budgets
Developed and Implemented Communications Strategy
Improved transformation and culture
Manage internal process
Managed Transformation & Innovation
Managed Relationships
Managed Self and Team
Minimum Experience Level
3-7 Years relevant Process experience
A proven track record of supporting operations with ICT or automation solutions; At least three years’ experience of operating systems within a large financial services institution
Robotics Process Automation
MS Office 365
Technical / Professional Knowledge
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Facilitation techniques
Presentation Skills
System Development Life cycle(SDLC)
Functions Specific Policies Procedures and system Knowledge
Modelling-EPC/BPMN/UML
Process Design
Process Measurements
Analysis
Business writing skills
Behavioural Competencies
Adaptability
Continuous Learning
Innovation
Continuous Improvement
Planning and Organizing
Technical/Professional Knowledge and Skills
Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Identify and confirm own financial targets by aligning with business unit targets.
Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
Manage costs by monitoring expenses and keeping within budget parameters.
Achieve economic profit by reviewing pricing annually and making required adjustments.
Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Minimum Experience Level
8 years experience in a sales or relationship management role in a banking environment.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Degree or diploma at NQF Level 6 in commerce, business, finance or law.
Type of Exposure
Conducting root cause analysis
Analysing situations or data that requires an evaluation of multiple factors
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Analysing and interpreting qualitative and quantitative data
Brainstorming ways of improving a product or situation
Challenging the status quo with a view to improving the environment or people's understanding
Conducting gap analysis
Coordinating and securing buy-in from internal stakeholders.
Comparing two or more sets of information
Providing professional advice/opinion
Technical / Professional Knowledge
Banking procedures
Communication Strategies
Data analysis
Governance, Risk and Controls
Nedbank policies and procedures
Nedbank vision and strategy
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Cluster Specific Operational Knowledge
Behavioural Competencies
Becoming a Business Advisor
High-Impact Communication
Managing Work
Sales Disposition
Sales Negotiation
Qualifying Sales
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